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Orbi WiFi 7 RBE973
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Orbi connection status is offline

tomcat81
Tutor

Orbi connection status is offline

Just switched modems and when I connect the Orbi up it says my internet is offline.

Model: RBK40| Orbi AC2200 WiFi System
Message 1 of 8

Accepted Solutions
FURRYe38
Guru

Re: Orbi connection status is offline

Ok, this is a gateway modem/router. 

A few configurations when using this kind of modem:

1. Fully bridge the ISP Modem.

2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.

3. Keep the modem in router mode and configure the Orbi router in AP mode. 


@tomcat81 wrote:

It is an ARRIS BGW210


 

View solution in original post

Message 6 of 8

All Replies
guzzijason
Apprentice

Re: Orbi connection status is offline

Does the new modem work if you bypass the Orbi and just connect to it directly?

Message 2 of 8
tomcat81
Tutor

Re: Orbi connection status is offline

yes it does

 

Message 3 of 8
FURRYe38
Guru

Re: Orbi connection status is offline

whats the Mfr and model# of the ISP modem? Built in router here by chance?


@tomcat81 wrote:

Just switched modems and when I connect the Orbi up it says my internet is offline.


 

Message 4 of 8
tomcat81
Tutor

Re: Orbi connection status is offline

It is an ARRIS BGW210

Message 5 of 8
FURRYe38
Guru

Re: Orbi connection status is offline

Ok, this is a gateway modem/router. 

A few configurations when using this kind of modem:

1. Fully bridge the ISP Modem.

2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.

3. Keep the modem in router mode and configure the Orbi router in AP mode. 


@tomcat81 wrote:

It is an ARRIS BGW210


 

Message 6 of 8
tomcat81
Tutor

Re: Orbi connection status is offline

While I appreciate your response to help me, but I have no idea how to do all that.  But, its fixed now.  I had to reset it to all factory settings and sync it like a brand new router.  Works just fine now.

Message 7 of 8
FURRYe38
Guru

Re: Orbi connection status is offline

Ok, I would contact your ISP and have them help you with your modem. Either bridged or use it's DMZ for the Orbi router. 


Enjoy. 

Message 8 of 8
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