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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
RBR50 continues to drop internet connection with 2.1.4.16.
Win 10 machine and Arris SB6183 modem.
Any other wifi neighbors near by? If so, how many?
What channels are you using? Try manual channels 1, 6 or 11 on 2.4Ghz and other unused channels on 5Ghz.
Disable MIMO, Daisy Chain and Fast Roaming.
Whats the distances between the router and satellites.
How big is your home? Sq Ft?
Has a power cycle been performed with the Orbi system after the FW update?
How about a factory reset as well after the FW update or power cycle if the problem continues?
jweise wrote:
RBR50 continues to drop internet connection with 2.1.4.16.
Win 10 machine and Arris SB6183 modem.
Try to log in to the router web page. If you cant, power off the satellite.
Refresh the web page. see if you can still get into the router web page or not.
If yes, its the satellite causing the router to hang.
The CPU of the router can become very high.
This happens on 2.1.4.16 and the satellite is connected via ethernet (wired) backhaul
For mine, this is the case.
now, i have reload the 2.1.3.4 version to the router and satellite and using wireless totally at my brother's home.
Will see how stable 2.1.3.4 is
regards
chris
This works on v.16:
chuahyenhua wrote:
Try to log in to the router web page. If you cant, power off the satellite.
Refresh the web page. see if you can still get into the router web page or not.
If yes, its the satellite causing the router to hang.
The CPU of the router can become very high.
This happens on 2.1.4.16 and the satellite is connected via ethernet (wired) backhaul
For mine, this is the case.
now, i have reload the 2.1.3.4 version to the router and satellite and using wireless totally at my brother's home.
Will see how stable 2.1.3.4 is
regards
chris
I am sitting in my office and computer is connected to Orbi router with network cable. One satellite is on downstares.
MIMO and Fast Roaming are off.
Daisy Chain is on. It is needed for good whole house (2,700 sq. ft.) coverage.
Set to channel 6, but don't believe it made a difference.
I have not tried factory reset. Will do over weekend.
I am connected directly to router with network cable. Modem is connected to router. I believe router is causing internet loss. Did not have this loss with previous router setups.
LEt us know if you can do the factory reset this weekend and set up from scratch. I would power OFF the ISP modem as well for 1 minute, then back on, then do the factory reset. You can do this from the router web page under Advanced Tab/Advanced Settings/BackupRestore menu/ERASE. Then close the browser then reopen it and walk thru the set up wizard.
jweise wrote:
I am connected directly to router with network cable. Modem is connected to router. I believe router is causing internet loss. Did not have this loss with previous router setups.