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Orbi router cannot connect to internet
Hi there,
I know this has been discussed in various post, but I have still not found a solution. My problem is this. After a power break yesterday I started up my orbi system again and the the orbi router showed a purple light and no internet connection. I know the internet is working since I have connected a computer and and apple tv direct to the fiber modem, full speed there. But the router does not work, so the problem is between the Orbi router and the fiber modem. I have restarted multiple times according to the proceedures recommended here and by Netgear. Does not work, still the same problem. I have also restet the orbi to factor settings. Does not work either. Any ideas? Feels like I have run out of ideas. All suggestions are welcome. Before yesterday it has worked flawlessly for a year and half.
Best
Mikael
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
13 Replies
MickeH wrote:Hi there,
I know this has been discussed in various post, but I have still not found a solution. My problem is this. After a power break yesterday I started up my orbi system again and the the orbi router showed a purple light and no internet connection. I know the internet is working since I have connected a computer and and apple tv direct to the fiber modem, full speed there. But the router does not work, so the problem is between the Orbi router and the fiber modem. I have restarted multiple times according to the proceedures recommended here and by Netgear. Does not work, still the same problem. I have also restet the orbi to factor settings. Does not work either. Any ideas? Feels like I have run out of ideas. All suggestions are welcome. Before yesterday it has worked flawlessly for a year and half.
Best
Mikael
If you can connect more than 1 device to your fibre modem and both run at the same time, your fibre modem has an integrated router most likely. Did you have your orbi setup in AP (access point) mode prior?
otherwise you're probably in a double nat. https://kb.netgear.com/30186/What-is-Double-NAT
Easiest fix?
1. place the fibre box in modem only/passthrough mode. contact the isp to set that up.
or
2. Place the orbi in AP (access point) mode.
Thanks for the response. No I have never set up the Orbi as an access point before. How do I do that? You may be correct that the fibre modem works as router as well, has 6 ports. However, this has never been an issue before, have always worked, and I have restarted the orbi system multiple times prior to yesterday. But for some reason it does not work since yesterday. And the same problem persist if I only connect the Orbi router and connect all my devicves wirelessly to the Orbi network.
