RBK23 connecting to NBN Arris not working

[TimD5000]

Hi 

I am trying to connect a new Orbi Netgear router to the NBN arris box.

My service provider is internode and it looks like they only want to support a few router brands of their choice.

Is it possible to configure the Orbi to make it connect.

[FURRYe38 · Accepted solution]

https://www.netgear.com/support/product/DM200.aspx

[eddit0r]

Internode use VLAN tagging for their HFC NBN connections.

You need to enable that and set it to VLAN2 for it to work.

https://www.internode.on.net/support/guides/general_settings/

HFC/FTTC: Ethernet WAN (with 802.1q VLAN 2)

https://forums.whirlpool.net.au/archive/2758953
(shouldn't need to do the mac cloning though)

In the Orbi config -> Advanced Settings -> VLAN section and set the "Set VLAN by group" option for internet to VLAN ID 2.

*note - you may need to update your firmware first.

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

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@TimD5000 wrote:

Hi 

I am trying to connect a new Orbi Netgear router to the NBN arris box.

My service provider is internode and it looks like they only want to support a few router brands of their choice.

Is it possible to configure the Orbi to make it connect.

---

[TimD5000]

Sorry for late response 

Model # is Arris CM

Firm Ware is V2.3.5.30

[michaelkenward]

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@TimD5000 wrote:

Model # is Arris CM

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Not a lot of help. CM probably means cable modem. But Google shows a whole raft of CM model numbers.

The full details could be important. Especially of your "CM" is also a router.

[FURRYe38]

CMs are only modems only. No built in router. C series modems are the modems with built in routers.

Thought it would be nice to know the CM#### model # here. 

HE should be good a far as NAT and connection with the RBR and CM modem if there isn't anything else in between them. 

[michaelkenward]

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@FURRYe38 wrote:

CMs are only modems only. No built in router. C series modems are the modems with built in routers.

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That's Netgear. Google is less than clear on other brands.

Then there are variants with limited routering. Think DM200.

So I don't make assumptions.

[FURRYe38]

 I always presume that NG information is most accurate. 

DMs are always DSL Modems. Modems only. D series is modem/router units. 

[michaelkenward]

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@FURRYe38 wrote:

DMs are always DSL Modems. Modems only.

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No.

I own one.

[FURRYe38 · Accepted solution]

https://www.netgear.com/support/product/DM200.aspx

[michaelkenward]

I have no idea what point you are trying to make.

The DM200 is a DSL modem with built-in router features that you have to disable if you want to use it with a router. That has confused several users in the past.

Been there. Done that.

Why not just go off an harass some more Netgear people? I am sure they appreciate it.

[TimD5000]

Thanks Michael

[FURRYe38]

Not trying to harrass. I think you take my posts out of context. 

Anyways. Hope this is solved. 

Good Luck. 

[TimD5000]

Thankyou for your help

Yes managed to sort out with a firmware update

[FURRYe38]

Good to hear. Thanks for letting us know. 

I would make a back up configuration of the router to file for safe keeping. 

Enjoy.