RBR40 wired internet working but wi-fi internet not

[ThisJRP]

My ISP modem is working and any device wired through my RBR40 router works, but internet over wi-fi keeps dropping. This is a new issue to me - my router has worked perfectly for years and nothing has changed on my network.

[michaelkenward]

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@ThisJRP wrote:
My ISP modem is working.

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What is that modem? Make and model?

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..but internet over wi-fi keeps dropping.

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Bit more detail please. Can devices see the wifi? What actually happens?

Have you rebooted the router?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[ThisJRP]

It's an RBR40 router. Wifi is perfect and everything is connected but there is no internet. Anything hardwired to the router has internet. I've powered on/off, rebooted and reset several times over the last few days. Wondering if there is something I can do other than buy a new mesh.

[michaelkenward]

You missed the question about the modem in front of the router.

What connects the RBR40 to the Internet?

[ThisJRP]

I should add that it is dropping wifi internet intermittently and coming back on its own all while maintaining internet via hardwired devices.

[ThisJRP]

Cable modem from ISP hardwired direct to the RBR40.

[michaelkenward]

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@ThisJRP wrote:
Cable modem from ISP hardwired direct to the RBR40.

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Please read and reply to the questions.

What is that modem? Make and model?

Your answer can narrow down the issue and rule out various possibilities.

There are hundreds of modems out there that ISPs can provide.

[ThisJRP]

Sorry...Arris model TM1602A

[michaelkenward]

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@ThisJRP wrote:
Sorry...Arris model TM1602A

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OK. That is a standard cable modem with voice. It does not have a combined router component to get in the way of the RBR40.

The next question is about the firmware on the router. What is it? The firmware number is the only reliable guide.

You also need to check that it is the router that causes the wifi glitches rather than the wifi clients. Do they all fail? What are they? Anything from Apple in there?

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

Any evidence of local wifi interference from the neighbours? If they have installed a new router, that could broadcast clashing signals and could explain why it started playing up recently.

If you have satellites on the Orbi network, do they all have problems?

[ThisJRP]

The firmware is v2.7.4.24

When the wifi internet drops intermittently everything loses internet - Apple iPhones, Alexa, TV, laptops, Xbox, etc. All devices still see the wifi network but there is no internet connection. When this happens I still have internet on hardwired devices, so I ruled out the ISP modem.

No evidence of interference.

I do have two satellites. They stay on the network, but again no internet.