my router on the network map appears with a fucsia dot, whilst the satellite with a green one and on the main scree of my app next to the image of the router with the moving disc it says Internet: offline, everything seems connecting and operating fineAny idea why is that?

A couple things. Your gateway is a combo device. Meaning your in a double nat. That can cause what you're seeing on the app. You'd either want to put the gateway in modem only/pass through mode, the orbi in access point mode (probably easiest route), or the orbi's IP address in the gateways dmz. to put the orbi in ap mode, you'd need to log in via the browser. Which you don't know the password for. there is a password recovery option. https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-passwordif you didn't set that up or don't know the answers to the questions, then your only option to get back in would be to factory reset the orbi.

what modem/gateway are you connected to? A combo device can cause a double nat and give you that. https://kb.netgear.com/30186/What-is-Double-NAT

Does it report the same thing at orbilogin.com? Lately the app has been reporting wrong information with regard to router, satellites and devices. Not sure why, unless the latest app update has a bug.

I will try to answer your questions I hope im getting the answers rightgateway 212.158.250.32after i can read default gateway 192168.1.1 I cant find anything for modem

the orbi is plugged into something providing internet. Whether it be a modem, ont, gateway. What device (and model) is it plugged into?

RBR50 with a fucsia dot on the network map

11 Replies

plemans
Guru - Experienced User
Sep 21, 2020
what modem/gateway are you connected to?
A combo device can cause a double nat and give you that.
https://kb.netgear.com/30186/What-is-Double-NAT
- ksagarzazu
  Aspirant
  Sep 21, 2020
  I will try to answer your questions I hope im getting the answers right
  gateway 212.158.250.32
  after i can read default gateway 192168.1.1
  
  I cant find anything for modem
  - plemans
    Guru - Experienced User
    Sep 21, 2020
    the orbi is plugged into something providing internet. Whether it be a modem, ont, gateway.
    What device (and model) is it plugged into?
Mstrbig
Master
Sep 21, 2020
Does it report the same thing at orbilogin.com? Lately the app has been reporting wrong information with regard to router, satellites and devices. Not sure why, unless the latest app update has a bug.
- ksagarzazu
  Aspirant
  Sep 21, 2020
  i cant login into orbilogin.com, is not accepting my password
  - Mstrbig
    Master
    Sep 21, 2020
    Go to orbilogin.com > Advanced > Setup > Internet setup and screenshoot that page and post it.
    Or copy anbd paste the settings here.

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RBR50 with a fucsia dot on the network map