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Forum Discussion
Unable to access orbi via browser or app
When I try to access the orbilogin, it says "Looks like you’re not connected to your Orbi’s WiFi network." When I try to access it via the orbi app, it says its unable to detect the orbi. I'm on the the network and the internet works fine. I did a IP lookup and and can't seem to find the device either. Weirdest thing.
Any thoughts on what would be the issue? Wonder if the system is just going bad. Have had it for 3+ years.
17 Replies
nadnoteri55 wrote:When I try to access the orbilogin, it says "Looks like you’re not connected to your Orbi’s WiFi network." When I try to access it via the orbi app, it says its unable to detect the orbi. I'm on the the network and the internet works fine. I did a IP lookup and and can't seem to find the device either. Weirdest thing.
Most of the time when people get error messages such as this, the reason is that they are not actually connected to the Orbi WiFi network. If the Orbi is connected to an ISP modem/router/WiFi device, then devices connected to the ISP WiFi cannot "see" the Orbi.
The first questions we usually ask are:
- Exactly what ISP device is the Orbi connected to? (brand/model)
- Is the ISP device a "router"?
- Is the ISP device broadcasting WiFi?
- What device is being used to search for the Orbi?
Computer Wired to the Orbi?
Laptop, smartphone, or tablet connected with WiFi? - What does this device report as its:
IP address
Subnet Mask
Gateway
DNS server
Did this issue just start? If so have you changed anything, or updated firmware, etc.? Are you conneted to the WIFI of your Orbi?
About a week ago. No changes or tweaks to anything. I've restarted it a few times to try and get it to show up "detect" , but it will start for a little bit then stop seeing it. Past couple times trying to do that has resulted in it not being found at all.
No issues with internet access or quality though. That is why this is so weird. And yes, I'm on the wifi network of the Orbi.
What happens when you try to sign on the GUI, using the IP address of your Orbi router and/or Satellites?
Sometimes when this happens and you have tried many tests, you have to factory reset and re-configure.
I'm not saying it's your only choice, but I find it's so much faster than getting frustrated.
nadnoteri55 wrote:I did a IP lookup and and can't seem to find the device either. Weirdest thing.
Can you explain how yoy "did an IP lookup"? One of the things I find oddly eccentric is that router manufacturers decided it would be more "user friendly" to instruct users to connect to a web site by name, rather than by IP address. The internet DNS system, of course, cannot resolve names like "router.asus.com" or "orbilogin.net". What happens is that the WiFi router intercepts those DNS queries and responds with the IP address of the router itself. So, if one user browses to http://orbilogin.net, he may be directed to 192.168.1.1. Another may be directed to 10.0.0.1 They are always on the LAN side of the WiFi router and are directed to the LAN IP address of the router.
A Windows command such as nslookup, for example, uses DNS resolution to find the IP address.
To look up the IP I found it in network settings on my mac. I also use a tool called lanscan to search everything on the network. the ORBI did not show up as a device on the network.
