× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Problem with an iPhone 15 Pro Max

zaguama
Aspirant

Problem with an iPhone 15 Pro Max

I’m having the exact same problem with an iPhone 15 Pro Max. Tried all of the steps mentioned above, running latest firmware as well and i still get intermittent drops on my phone.

It will switch back and forth between wifi and cellular, sometimes i have to manually select the network as it will not reconnect automatically.

I guess we’ll have to wait for another firmware that hopefully fixes this.

I’m not getting any problems with any of my other devices, just my 15 Pro Max which is the only wifi 6E device on my network.

Message 1 of 14

Accepted Solutions
FURRYe38
Guru

Re: Problem with an iPhone 15 Pro Max

Message 14 of 14

All Replies
FURRYe38
Guru

Re: Problem with an iPhone 15 Pro Max

What iOS version is on the phone? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

What is the distance between the router and 📡 satellite(s)?

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router? 

Is 240Mhz enabled on the RBR? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Is Armor enabled or ever been enabled on the RBR?

 

 

Message 2 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

Same issues here iPhone 15 Pro Max, ios 17.2. It will suddenly go from wifi to cellular, mostly when i am connected to a satellite. When connected to the main router i’ve just seen this happen a few times. Tried already everything mentioned on this thread.

Message 3 of 14
FURRYe38
Guru

Re: Problem with an iPhone 15 Pro Max

Any progress on this? 

Please give feedback to the questions presented. 

 

Might update if you see this, if you haven't already:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-V9-10-4-1-1-...

Message 4 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

Just updated this morning, will monitor for 24hrs and report back with the results, so far has been stable.
Message 5 of 14
FURRYe38
Guru

Re: Problem with an iPhone 15 Pro Max

👍

Message 6 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

Well not sure what exactly was done on this latest firmware but stability on my iphone 15 pro and pro max has definitely seen an improvement. In 48 hrs i think i saw twice a disconnect from the wifi to cellular, it’s moving in the right direction. Maybe the next update will see even better results.

Message 7 of 14
Straq
NETGEAR Expert

Re: Problem with an iPhone 15 Pro Max

FW V9.10.4.1 should not fix this issue. Issue should come back after a while.

We already have a fix for connectivity issues on phones, if need please reach out to me. The new firmware which still needs to go through quality assurannce testing. Only message me if you are okay with this.

In the meantime something that can be done on iPhone as well is the following :

Settings --> Cellular -->Cellular Data Options --> Voice & Data ---> 5G Auto to 5G On

5G Auto will allow iPhone to prefer Cellular Data over WiFi

Message 8 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

I sent you a DM, thanks!
Message 9 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

I’m still waiting for netgear to send me the latest beta firmware to try it since before christmas 😕
Message 10 of 14
Straq
NETGEAR Expert

Re: Problem with an iPhone 15 Pro Max

Hi All, 

 

Sorry for late response, I was out for the Holidays. Happy New Year All!!

 

I have responded privately to those awaiting new firmware.

 

Please update here in forum if new firmware helps or not. 

 

 

Message 11 of 14
zaguama
Aspirant

Re: Problem with an iPhone 15 Pro Max

Happy to report that i have been testing beta firmware for 4 days now and platform has been rock solid stable, no drops on my iphones 15 pro and pro max. Will report back if i encounter any issues.

Message 12 of 14
Straq
NETGEAR Expert

Re: Problem with an iPhone 15 Pro Max

Hi All,

Sorry for those waiting for new firmware. Just responded to all of the messages requesting early access firmware

 

Best,

Straq

Message 13 of 14
FURRYe38
Guru

Re: Problem with an iPhone 15 Pro Max

Message 14 of 14
Top Contributors
Discussion stats
  • 13 replies
  • 3870 views
  • 1 kudo
  • 3 in conversation
Announcements

Orbi 770 Series