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Forum Discussion
Armor on Orbi questions (activation issues and another question)
Hey gang,
Just upgraded my Orbi to the latest firmware and, when I try to activate Armor, I keep getting the error message "Device is off-line" (see screenshot). What I've done so far: 1...
Hello Orbi Community,
We are seeing a few people reporting this error and are currently investigating. We'd like to work with any other individuals directly to expedite resolving the issue. Please send me (@Christian_R) or ChristineT a private message with your contact information and serial number and we will reach out to you promptly.
Best regards,
Christian
Christian_R wrote:
Hello Orbi Community,
We are seeing a few people reporting this error and are currently investigating.
Hello. On the welcome screen of the home screen, I can see Armor as activated. It looks like the icon makes a link indication when I mouse over it but nothing happens when I click. Furthermore when I look through all the screens I could not find any other indication of Armor including any switch to activate or deactivate. The switch is function in the iOS app, but not through the web browser console.
Hello. On the more general topic of questions about Armor, it's not entirely obvious what exaclty the service is doing. From the marketing information I've read and from casual usage, I can see for instance notifications come to my iPhone whenever I connect a new device to the network, which is quaint. Apparently antivirus software is available for PCs and Macs. The promo also makes mention of cybersecurity threat detection, but I'm not sure how that's altogether different than what the router's firewall function is presumably doing. Anything more I can read to help explain the service would be appreciated in case there's something I'm missing.