Reply

Can't change admin password on RBR50

seansh
Luminary

Can't change admin password on RBR50

I'm not able to change the admin password on my RBR50.  I've had a non-default password for a couple of years that works fine, but when I try to set a new password from the Administration / Set Password page, it just sits there when I hit the Apply button.  No error, no visual change to the page, nothing.  And it leaves the original password unchanged.

 

Anyone else having this problem?  Any suggested solution short of a factory reset?

Message 1 of 11

Accepted Solutions
FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds like a reset is needed. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

View solution in original post

Message 7 of 11

All Replies
seansh
Luminary

Re: Can't change admin password on RBR50

BTW, it's running firmware V2.7.4.24.

Message 2 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

What browser are you using? Try a different browser, MS Edge or Firefox?

Try a full on reboot of the RBR, then log in with a browser that had it's cache cleared and try again.

 

If it still fails, factory rest and setup from scratch. Walk thru the setup wizard. Be sure to write down important information for safe keeping. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 3 of 11
seansh
Luminary

Re: Can't change admin password on RBR50

It's failing with Firefox, Chrome, and Brave.  I'll try a full reboot and try again on Chrome after flushing the cache.

Message 4 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

👍

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 5 of 11
seansh
Luminary

Re: Can't change admin password on RBR50

Rebooting made no difference.

Message 6 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds like a reset is needed. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 7 of 11
seansh
Luminary

Re: Can't change admin password on RBR50

I'll need to wait until late today or tomorrow to reset.  I'll let you know the results.

Message 8 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Sounds good. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 9 of 11
seansh
Luminary

Re: Can't change admin password on RBR50

A factory reset fixed the problem.  Thanks for your assistance.

Message 10 of 11
FURRYe38
Guru

Re: Can't change admin password on RBR50

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 11 of 11
Top Contributors
Discussion stats
  • 10 replies
  • 187 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E