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Forum Discussion

jasonreams's avatar
Mar 24, 2020

Constant VPN reconnecting since upgrading to firmware V2.5.1.8

I was on I think a v2.3 firmware with 1 router 1 satellite. RBS50S and RBS50R. I bought a new RBS50S and it required a firmware upgrade. At least it looked required. I did the upgrade. Connected the other satellite. My work VPN has been solid for 10 months. I have had the Orbi I think almost 2 years now. No problems. New Satellite on other side of the house. I am WIRED and not using WIFI and now my VPN is constantly reconnecting. I am curious if anyone else has seen this. It is a CISCO VPN. I cannot share too many details on the VPN because of security reasons. 

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Has a factory reset and setup from scratch been performed since last FW update? IF this fails, try downgrading to last working version of FW.


    jasonreams wrote:

    I was on I think a v2.3 firmware with 1 router 1 satellite. RBS50S and RBS50R. I bought a new RBS50S and it required a firmware upgrade. At least it looked required. I did the upgrade. Connected the other satellite. My work VPN has been solid for 10 months. I have had the Orbi I think almost 2 years now. No problems. New Satellite on other side of the house. I am WIRED and not using WIFI and now my VPN is constantly reconnecting. I am curious if anyone else has seen this. It is a CISCO VPN. I cannot share too many details on the VPN because of security reasons. 


     

  • Retired_Member's avatar
    Retired_Member

    jasonreams wrote:

    I was on I think a v2.3 firmware with 1 router 1 satellite. RBS50S and RBS50R. I bought a new RBS50S and it required a firmware upgrade. At least it looked required. I did the upgrade. Connected the other satellite. My work VPN has been solid for 10 months. I have had the Orbi I think almost 2 years now. No problems. New Satellite on other side of the house. I am WIRED and not using WIFI and now my VPN is constantly reconnecting. I am curious if anyone else has seen this. It is a CISCO VPN. I cannot share too many details on the VPN because of security reasons. 


    this is your problem...V2.5.1.8

     

     

    get rid of it

  • I found the problem. At the same time of the firmware upgrade my company had a VPN issue and others saw the same problem. What a coinincidence. It has not happened since. 

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User

      Oh, my. A problem NOT caused by firmware 2.5.1.8.  Thanks for sharing the resolution.

      VPN is becomming ever more important in this time of "Work from Home."

      Glad you found a solution.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Thank you for letting us know that you got it solved and it wasn't a problem caused by FW. :smileywink:

      FW usually isn't a problem. Application and configuration is more likely. 

       

      Be sure to mack a backup configuration to file for safe keeping. Saves time if a reset is needed. 

       

      Enjoy. :smileywink:


      jasonreams wrote:

      I found the problem. At the same time of the firmware upgrade my company had a VPN issue and others saw the same problem. What a coinincidence. It has not happened since. 

       


       

      • Retired_Member's avatar
        Retired_Member

        FURRYe38 wrote:

         

        FW usually isn't a problem.

         

         

        there you go again...blind as usual....wake up please....