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Netgear ORBI drops when wired to PS5 and XboX

Seamus12
Aspirant

Netgear ORBI drops when wired to PS5 and XboX

Happens every day

 

Ps5 is wired
Firmware is the latest v 2.7.2.102
Modem is ARRIS SURFboard SB6183
PS does not have WiFi broadcast
It also happens with the Xbox which is also wired.

 

Any help would be greatly appreciated. I've never had this issue before. worked fine with PS4 Pro

 

cc: @FURRYe38

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Does this happen with both consoles are online or either one online? 

What are other devices doing when this happens? Anyone else streaming or downloading anything? 

Are the consoles wired directly behind the RBR? 

What CAT# cables are you using? CAT6 is recommended. 

 

What is your ISP speed package UP and DOWN that you pay for? 

 

How many RBS are being used? 

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 2 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Has a factory reset and setup from scratch been performed since last update?

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 3 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

they're never both online at the same time. no one is ever streaming anything that I'm aware of.

cat6 cables are being used and they are wired behind the RBR.

 

my download/upoad speed is 470/23

 

i have 2 sat - RBS50 and RBW30

Message 4 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Something to try and see, turn off the satellites and just run the RBR alone. 

Might set up a IP address reservation for both consoles on the RBR. 

You can try and set NAT Filter to OPEN and see if this does anything. 

 

I've loaded v102 on mine and have two xbox 1s and will be checking mine out this evening. I don't have a PS or new X series. 

 

This just happening after you got the PS5 wants to point to something on the console causing problems though....

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 5 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

This is interesting:

https://www.reddit.com/r/PS5/comments/k0wife/ps5_next_to_router_caused_major_dropped_packets/

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 6 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

I'm a total noob when it comes to setting up manually :/

 

ie. IP reservation and NAT filter set up

Message 7 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

oh wow. I'll move the ps5 and see if that's the culprit

Message 8 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

So under Advanced Tab/Setup/LanSetup.

Select the Add button, this will show you a list of devices that you can give a IP address reservation too, select the console to add, scroll to the bottom of that page to be sure the info is correct, then select ADD. Do this for both consoles. Then select Apply on the LAN setup page. The RBR should reboot here. 

LANSetup.png

 

NAT Filter is here under Internet Setup:

NATFilter.png

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 9 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

FYI, I we gamed last nite with two xbox ones running behind the RBR in router mode v102 loaded. Zero issues while gaming. v102 seems solid at this point. 

 

Hope you found something with your PS5...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 10 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

going to set up the reserved LAN for the ps5 today. I'll report back Smiley Happy Thank you for your help with this.

Message 11 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 12 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

aaaand now it kicked out for about 5 minutes without either of the game systems on...rut roh.

Message 13 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

I really don't want to have to pay for the netgear support but I'm completely at a loss

Message 14 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Is the consoles connected to the RBR? Even though there turned off, they maybe still semi on as some have a low sleep mode. Xbox has intstant ON. Not sure if PS has anything like this. 

 

Has a factory reset and setup from scratch been performed since last FW update?

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 15 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

I shut the systems off completely to make sure that the rest modes on both consoles weren't the issue.

 

I did do a factory reset since the firmware but thought maybe i should rename the network in the event that there is a ghost in the machine - so that all of my devices don't automatically reconnect when the systems come back online?

 

I have the RBR, the RBS and the wall plug in in the baby's room.

 

I unplugged everything and was having some issues with the RBR connecting to the RBS yesterday initially. I'm assuming I have to do a reset on all three? and then plug them all in in the same room?

(Ive never had an issue with this system, ugh)

Message 16 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

So the RBR is failing or stopping even with out the consoles connected? 

 

Well you might downgrade FW to v16 load just the RBR, factory reset and setup from scratch. I would turn OFF the RBS's and just run the RBR alone to check for any failures:
https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/tru...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 17 of 19
Seamus12
Aspirant

Re: Netgear ORBI drops when wired to PS5 and XboX

it started failing with v. 2.3 - as my orbi had stopped auto updating and that's how i realized i had old FW.

 

I will try to go backwards to 2.5.1 but for how long? I won't be able to get much of a signal in the back of the apartment Smiley Sad

Message 18 of 19
FURRYe38
Guru

Re: Netgear ORBI drops when wired to PS5 and XboX

Just see if the RBR fails at any point with out the consoles connected then With the consoles connected. I would power OFF the ISP modem as well for 30 seconds then back on after you do the factory reset. 

Don't enable Armor or Circle. 

 

Might tune the RBR using following:

https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 19 of 19
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