No parental controls tile in Orbi app???

[Brighton71]

Want to set up Smart Parental Controls on my Orbi system. All of the online documentation says that there should be a Parental Controls tile in the Orbi app. Mine doesn't have it. Also not in the router control panel. What am I missing? Note: I updated the router firmware within the past week.

Orbi App 2.8.0.1395

RBR50 Firmware 2.7.2.104

[FURRYe38]

Plesae post about this over in the Circle forum:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Missing-parental-controls-on-firmwar...

Thank you. 

[Brighton71]

I checked that post. I don't get parental controls as an option in Attached Devices. 

See below...

[Brighton71]

[FURRYe38]

You'll need to contact NG support to help you out.

[vajim]

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@FURRYe38 wrote:

You'll need to contact NG support to help you out.

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only IF you're still under warranty otherwise open wallet.

[Mitech]

Yeah, I talked to a tech in December, who said they were replacing Circle with their own product, and it would appear in the app within a few weeks. Based on that, I kept the routers. But obviously they lied.

I won't but Netgear again.

[CrimpOn]

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@Mitech wrote:
Yeah, I talked to a tech in December, who said they were replacing Circle with their own product, and it would appear in the app within a few weeks. Based on that, I kept the routers. But obviously they lied.

I won't buy Netgear again.

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If you want to use Netgear's Parental Controls, this might be the time to perform a Factory Reset on the Orbi router.

https://www.youtube.com/watch?v=cMw4ePACgc4 

When the router restarts after the reset, it will be ready for configuration and Patental Controls should be presented as an option during the setup.

The situation is a bit muddled because Netgear appears to have two versions of Parental Controls: Disney Circle and the "new" Netgear Smart Parental Controls: https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Introducing-Smart-Parental-Controls/m-p... 

Both my Orbi web interface and Orbi "app" offer to install Parental Controls for me. Thus far, I have resisted.  No way are my parents going to  dictate what I do with my network!  So there!

[Thishardwaresux]

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@Mitech wrote:
Yeah, I talked to a tech in December, who said they were replacing Circle with their own product, and it would appear in the app within a few weeks. Based on that, I kept the routers. But obviously they lied.

I won't but Netgear again.

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You and me both. I came from an Asus solution that had parental controls as part of the basic software at no charge. I kick myself for buying anything Netgear again.

[FURRYe38]

Netgear has set up a community forum specifically for the Smart Parental Controls product. Most of the people who watch that forum are more likely to have experience with Smart Parental Controls and Circle and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://www.netgear.com/home/services/smart-parental-controls/

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orb...
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-o...

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.

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@Thishardwaresux wrote:

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@Mitech wrote:
Yeah, I talked to a tech in December, who said they were replacing Circle with their own product, and it would appear in the app within a few weeks. Based on that, I kept the routers. But obviously they lied.

I won't but Netgear again.

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You and me both. I came from an Asus solution that had parental controls as part of the basic software at no charge. I kick myself for buying anything Netgear again.

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