Orbi RBR10 internet is unavailable

[Gadadad]

My Orbi RBR10 is coming up with the "internet is unavailable" message. I tried power cycling the modem, restarting the orbi, using a different ethernet cord and a few other things that similar threads have suggested, and i'm still getting the same error. If it matters i am using a Netgear CM500 modem and a Netgear ProSAFE GS105 ethernet switch. everything else connected to the switch works fine and get internet through their respectinve ethernent cables except the Orbi. Even plugging it directly into the modem without the switch i still get the internet unavailable message. 

Also I can barely find reference to this model number of Orbi on the Netgear product site. Is this version just no longer supported and that's why I am having the issues?

[vajim]

https://www.netgear.com/support/product/rbr10.aspx

sometimes it helps to include how long you've owned the Orbi, new, used, did it ever work properly, what happened to your network,...add a device...??

[plemans]

are you going

Modem---switch-----router? 

thats what your description sounds like. 

If so, 

connect it modem----orbi----switch.

connect it like that then power everything off and power up modem, give it 2 minutes, then power up the orbi, then the switch

[Gadadad]

I just bought the device new 2 days ago and have not been able to get it to connect at all.

[vajim]

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@Gadadad wrote:
I just bought the device new 2 days ago and have not been able to get it to connect at all.

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thanks...what about the questions in post 3?

[Gadadad]

Just tried that and now nothing through the switch has an internet connection. The Orbi seems to be blocking connection to anything that runs through it.

[Gadadad]

No connection is making it through the orbi. The previously working items no longer are with the modem>orbi>switch variation

[vajim]

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@Gadadad wrote:
Just tried that and now nothing through the switch has an internet connection. The Orbi seems to be blocking connection to anything that runs through it.

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put the switch aside and try it with just the modem

[Gadadad]

Modem seems to be working fine. A ditect ethernet connection from that to my computer provides good connection to internet. No issues I can tell. What details would you like about it?

[Gadadad]

With just the orbi and the modem it is giving the internet is unavailable message.

[plemans]

what actual modem is it?

[Gadadad]

DOCSIS® 3.0 16x4 (CM500)
High Speed Cable Modem (CM500)

[plemans]

try this. 

Power off tthe modem and the router. 

Unhook everything from both, even coax from modem. 

Wait 2 minutes. 

Then connect coax back to modem and power it on. 

Wait a couple minutes for it to fully boot. 

Then connect modem lan port to wan port on orbi router. 

power the orbi on. Wait a couple minutes for it to fully boot. 

Attempt setup on the orbi 

[Gadadad]

Just tried that. Still giving me an internet is not available notice on setup.

[plemans]

What firmware is on the rbr10?

Have you tried reinstalling the firmware to it (in case it was corrupt)?
If you just bought it, might be faster/easier to exchange it where you got it vs going to netgear support

[Gadadad]

Not sure how to reinstall the firmware if I can't get it to connect. But I think you're right. I'll probably just replace it tomorrow.

[vajim]

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@Gadadad wrote:
Not sure how to reinstall the firmware if I can't get it to connect. But I think you're right. I'll probably just replace it tomorrow.

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Have you tried a factory reset ?