Orbi RBR50, no connection with satelites anymore

[TimdF]

Since 1,5 year I use an Orbi system with 3 satelites, never had any issues. 

But out of the blue (I have not changed anything) I only have connection via the router and the 3 other satelites are gone in the netwerk. 

Tried to reboot and reinstall but he cannot find the satelites anymore. 

Any tips how this might be possible and how to reinstall again?

Thanks!

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi AC products. Most of the people who watch that forum are more likely to have experience with Orbi (WiFi5 RBK Series). Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi/bd-p/Orbi

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

[plemans]

what firmware is on the router? 

Firmware on the satellites? 

What modem/gateway is the router connected to? 

Are you re-syncing the satellites? 

what error do you run into when re-syncing? 

[TimdF]

Thanks! Hope I can answer them with my knowledge;

- The firmware on the router is V2.7.3.22

- Firmware satellites I can not see anymore, the app does not recognize them (see attached)

- Connected to the router of my provider (in bridge modus) via lan, lan and wifi via the Orbi router is working

- Not sure how I can re-sync, I tried via the sync bottom on the back of the units

- The app does not recognize the satellites anymore when I search for them

[KevinLiT]

Hello TimdF,

I understand you are having issues with your RBS50 syncing to your RBR50. 

Please try the following: 

1. First, Press and hold the Reset button until the Power LED on your RBS50 blinks amber. 

2. Then, Bring the RBS50 and the RBR50 in the same room ( a few feet from each other). 

3. Next, Press the Sync button on the router.

4. Then, Within two minutes, press the Sync button on each satellite.

Supporting Knowledge Articles: 

RBR50 and RBS50 Reset: https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Syncing RBS50 and RBR50: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite

Please let me know if this helps! 

Best,

Kevin

Community Team

[plemans]

You can also hardwire the satellites into the router. 

that should all you to access them and check firmware.