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RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

BillYoung
Luminary

RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

To whom it may concern:

 

I have upgraded the firmware on my router to 2.7.3.23 in order to fix the issue with Attached Devices.  Upon updating the router (satellite upgrade went fine), I can no longer use orbilogin.com or 10.0.0.1 to log in to the router.  I continually get ERR_CONNECTION_TIMED_OUT when trying to access either site.

 

192.168.1.1 is the address for my modem, and connecting to it works fine.

 

So, what can I do to resolve this issue?

 

BillYoung
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 6

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BillYoung
Luminary

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

CrimpOn:

 

I figured out the problem.  My laptop, which is connected via WiFi, was connected to my Guest Network, not the Main Network.  I reconnected to the Main Network, and it allowed me to connect to orbilogin.com.

 

Problem solved.

 

BillYoung

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Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 6

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CrimpOn
Guru

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

Are you wired to the router, or using WiFi?

If wireded, can you ping the router? (open a command window and type ping 10.0.0.1)

I love my Orbi.
Message 2 of 6
BillYoung
Luminary

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

CrimpOn:

 

WiFi.  Not wired.  I'll try it from a wired PC.

 

BillYoung
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 6
BillYoung
Luminary

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

CrimpOn:

 

The wired PC could ping both orbilogin.com and 10.0.0.1.

 

BillYoung
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 6
CrimpOn
Guru

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade


@BillYoung wrote:

The wired PC could ping both orbilogin.com and 10.0.0.1.


And a web browser on the wired PC can access the Orbi web interface?

I neglected to ask if "everything else" works on the WiFi computer (email, web browsing to internet sites)

 

If not, it might be worth "forgetting" the Orbi WiFi, then reconnecting.

Might not hurt to clear the browser cach as well.

I love my Orbi.
Message 5 of 6
BillYoung
Luminary

Re: RBR50 - Cannot log in to 10.0.0.1 or orbilogin.com after firmware upgrade

CrimpOn:

 

I figured out the problem.  My laptop, which is connected via WiFi, was connected to my Guest Network, not the Main Network.  I reconnected to the Main Network, and it allowed me to connect to orbilogin.com.

 

Problem solved.

 

BillYoung
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 6
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