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drakov's avatar
drakov
Aspirant
Oct 13, 2022

RBS50v2 bricked. Power LED flashing red - nmrpflash and tftp doesn't work

Hi, I did a firmware update and one of my RBS50V2's got "Bricked".  Power LED flashing red and doesn't work. 

I read the other KB article and my IT guy @ work tried factory reset + nmrpflash + tftp  all to no avail.

I asked him to send it in for service but they said they do not repair anything over 1 year after purchase.

So, Netgear's firmware update corrupted my unit and I want to get it fixed, anyone knowhow to do that, even fi there is a cost involved?

Or any other method to fix it?

thanks

4 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Oct 14, 2022

    Hello drakov,

     

    Welcome to the NETGEAR Community!

     

    Are you still having this issue with your RBS50v2?

     

    Best,

    Kevin

    Community Team

    • drakov's avatar
      drakov
      Aspirant
      Oct 14, 2022
      Hi yes i am. I don't plan to open the unit and do the complicated updating that the previous person recommended. I really appreciate that the community is helping on this level but I think it's too much for me to do as a user. I'm pretty frustrated about this problem because this hardware is extremely expensive and it should last longer than it has. Especially considering that it ran a firmware update and self-destructed. It's not like I damaged it somehow. I think that in these circumstances it should be possible to send it somewhere for a pair. I also think the repair should be free because it was damaged in a firmware update
      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Oct 14, 2022

        Hello drakov,

         

        Thank you for your response!

         

        Please PM the following information so I can endorse you to our support team:

        Name:
        Email:
        Phone Number:
        Device Model:
        Firmware:
        Serial Number:
        Preferred time to be contacted:
        App version:

        Please provide this information as soon as possible!
        I look forward to hearing from you!

        Best,
        Kevin
        Community Team