Forum Discussion

meilge's avatar
meilge
Aspirant
Apr 02, 2019

Tech Support

Can anyone tell me how to actually contact tech support. Their website clearly states that I am entitled to complimentary telephone support for 90 days but no where does it provide a phone number. The website runs you in circles and provides no help what so ever. I wouldn't buy another netgear product if it were the only solution in the world. They suck.

7 Replies

    • meilge's avatar
      meilge
      Aspirant
      Apr 02, 2019

      I have an Orbi. I have not filed a ticket. I'm trying to take advantage of the free telephone support that I am entitled to.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 02, 2019

        I believe you have to file a ticket first and give the details of the problems. Then someone at NG will review and then you'll be able to contact NG via phone. 

         

        If there is a problem, maybe we can help here as well.