PR60X Connecting unmanaged 5 port POE to one port on a M4250 managed switch for DANTE AUDIO USE

Hello ICORINTL

And welcome to the NETGEAR Community! 🙂

I understand how frustrating this issue must be for you. Here are a few steps you can take to troubleshoot and potentially resolve your problem:

Check the PR60X Router Settings:

Ensure that there are no security features or settings that might be blocking Dante traffic. Look for settings related to multicast traffic, IGMP snooping, and Quality of Service (QoS).

Verify that the Dante devices are on the same VLAN and that the VLAN is properly configured on the PR60X router.

Update Firmware:

Make sure that both the PR60X router and the Netgear POE+ switch are running the latest firmware versions. Firmware updates can often resolve compatibility issues.

Disable Energy Efficient Ethernet (EEE):

Dante networks require stable and consistent network performance. EEE can cause issues with clock synchronization. Disable EEE on both the router and the switch if it's enabled2.

Check Dante Configuration:

Ensure that the Dante devices are correctly configured in the Dante Controller software. Verify that the clock settings are correct and that there are no conflicts with external clock sources.

Consult NETGEAR Support:

Since you're using NETGEAR equipment, reaching out to their support team can provide specific guidance and troubleshooting steps for your setup. They might have insights into any known issues or additional settings that need to be adjusted.

Factory Reset and Reconfigure:

If all else fails, consider performing a factory reset on the PR60X router and reconfiguring it from scratch. This can sometimes resolve persistent issues that are difficult to pinpoint.

I hope these steps help you get your Dante devices up and running smoothly. If you need further assistance, please feel free to reach out here. 

Have a lovely day,
Erwin
Netgear Team