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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Regards,
Hello all,
If you have critical data under /home, our recommndation is that you keep the ReadyNAS device "Volume Read Only" until NETGEAR technical support has a chance to help you recover the data. Continuing use of ReadyNAS at this point will make recovery more difficult and less probable.
If you do not have critical data under /home and would like to put ReadyNAS in commission now, then you can re-invite users to join ReadyCLOUD. Again, please consider the criticality of the data under /home.
All other folders, shares should not be affected.
//readycloud.netgear.com has been back on line since 12:00PM, 3/30/2017, US Pacific Time.
Regards,
Doug
Hi Doug,
What does this mean?
We get the usual page for readycloud, log in and then find that our server is "offline" and are told to check internet connectivity, even though it is online and blue lights are blinking...
Hi Uglyduckling,
At this point, //readycloud.netgear.com is operational. So the device offline can be affected by something else. If I understand correctly, you are seeing the device "offline" in ReadyCLOUD. But you are able to access it as an admin on the local network, either through //readycloud.netgear.com Discover, or by RAIDar.
If that is correct, then please go to the Cloud tab and make sure that the ReadyCLOUD toggle is turned on.
Doug
Sorry, where is the cloud tab?
This is all I can access right now.
Following the outage, ReadyCloud can log in but always reports the NAS is offline. Obiously, I've rebooted my internet connection, switches, NAS. But there's no change. I can acces my other non-Netgear services remotely. This indicates to me that there is still a problem with ReadyCloud accounts not being able to provide access to my NAS.
Are there any updates from Netgear when this will be fixed?
- colbrannon - I had the same problem, One of their engineers - Ye Zhang emailed me yesterday with a solution - I can now connect - I had log into the admin page and in the cloud tab - select "Leave" the Ready cloud option which turns the service off. Note this removes the Home folder and user so if you had restored those these folders need to be copied elsewhere. Then re-join. Hope this helps.
Doug - you say that readycloud has been up and running since 30/3/17 - mine still states offline when trying to connect remotely. Is there another issue here? - what other setting could it have altered. I'm runing an RN202 - Windows 8.1. OS 6.6.1 - (tried updating but it comes back with the message you already have the most current version).
Under the Cloud tab of the GUI Admin Page, the ReadyCLOUD service is probably toggled off. You will probably have to toggle the service on and may have to reset cloud user accounts on the NAS locally. Heed the warnings by Doug about NAS use and data loss in cloud user home folders if that is a concern.
The problem is the physical server is a 90 minute journey from our office and I can only access the admin page if I'm in the same room.. So I am limited as to what controls I can access anyhow.. ?
Should I just sit back and wait?!
Seriously, what the heck are we supposed to do with our 20-pound RAID paperweights? We have businesses to run!
Hello,
As you may know, the readycloud apps (desktop and cell phone) and web access are offline. I can access my files via cell phone network place however I will probably need your help and intervention to re-establish the connection via application and web. My email address is josee2111@gmail.com.
Let me know when this support can take place or if I need to attend to anything to re-establish this connection after your intervention.
thank you,
Linda
Hi Laughrea,
If you can access your ReadyNAS through the ReadyCLOUD app on the smartphone, I am hard pressed to believe that you can not get access to your ReadyNAS through the portal and your Windows app. Please try this one more time.
On your smartphone, go to "Settings" and signout. and log back in. Make sure that you can truly access the ReadyNAS, not because you are seeing the pictures and file thumbnails that are cached on the phone. Don't give credit to NETGEAR too early. And do it with your WiFi off on your phone. This way, you are forcing a "remote" access through the mobile phone network.
Once you have verifed the above, the next easy verification is go to //readycloud.netgear.com
If you succeed in the above, then try the Windows app. Use the refresh button to log out and log back in.
Good luck.
Doug
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