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Re: Cant access my http://readycloud.netgear.com site
Doug - you say that readycloud has been up and running since 30/3/17 - mine still states offline when trying to connect remotely. Is there another issue here? - what other setting could it have altered. I'm runing an RN202 - Windows 8.1. OS 6.6.1 - (tried updating but it comes back with the message you already have the most current version).
Apparently, NETGEAR is in the process of notifying affected users.
On the Idea Exchange, StephenB has recommended that there be an opt-in for email notification of service outages. You may want to add your vote to that.
Re: Cant access my http://readycloud.netgear.com site
Under the Cloud tab of the GUI Admin Page, the ReadyCLOUD service is probably toggled off. You will probably have to toggle the service on and may have to reset cloud user accounts on the NAS locally. Heed the warnings by Doug about NAS use and data loss in cloud user home folders if that is a concern.
Re: Cant access my http://readycloud.netgear.com site
Hi Uglyduckling,
At this point, //readycloud.netgear.com is operational. So the device offline can be affected by something else. If I understand correctly, you are seeing the device "offline" in ReadyCLOUD. But you are able to access it as an admin on the local network, either through //readycloud.netgear.com Discover, or by RAIDar.
If that is correct, then please go to the Cloud tab and make sure that the ReadyCLOUD toggle is turned on.
Re: Cant access my http://readycloud.netgear.com site
The problem is the physical server is a 90 minute journey from our office and I can only access the admin page if I'm in the same room.. So I am limited as to what controls I can access anyhow.. ?
Re: Cant access my http://readycloud.netgear.com site
You won't see the Cloud tab or the Admin Page unless you have local network access to the NAS.
If you do not have data in cloud user home folders that is critical and/or not otherwise backed up, then you can restart the ReadyCLOUD service at your leisure. Data in shares outside the home folders does not appear to be affected.
If you are concerned about data loss in cloud user home folders, you may want to minimize any further risk of overwriting deleted data in the home folders by shutting off scheduled backups, snapshots, etc., and booting the Volume as Read Only.
Re: Cant access my http://readycloud.netgear.com site
I've already put back a single user and toggles the readycloud to "ON" via the admin page. I know the drive is up and running through the Raidar.exe. Ready cloud thinks its still offline.
Re: Cant access my http://readycloud.netgear.com site
READYCLOUD IS A VERY UNRELIABLE SERVICE. In the year I have owned a ReadyNAS, I have been able to access it through Readycloud for less than 6 months. NETGEAR "pay for support" must be a very profitable bussiness.
Re: Cant access my http://readycloud.netgear.com site
"I've already put back a single user and toggles the readycloud to 'ON' via the admin page. I know the drive is up and running through the Raidar.exe. Ready cloud thinks its still offline."
I am an "Apprentice," not an expert. Last week, I was able to reset ReadyCLOUD under the Cloud tab without further complications. I have been following the incident over the weekend, and like you, others have reported the same problem. Having toggled ReadyCLOUD back ON, you may want to browse to https://readycloud.netgear.com/client/en/welcome.html, sign in, and see if you can discover and manage the NAS there.
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Regards,
Do you mean that also world wide users effected by this outage will be contacted? I haven't seen anny email except for the 160+ messages posted here.
I appreciate the fact that, at least in my case, you said that you were attempting the file recovery process, but the very limited feedback or communication is painful. Today is Monday and I can't access my server for my normal business activities. My server is in Debug Mode as you advised to do, so I have no access to any of my other shares. I know all of us would like preference on getting help and I understand you can't promise that, but Netgear hasn't contacted anyone yet and as of today there is no timeframe of how long this recovery atempt may take. My business is on a stand still right now and that is not acceptable! We need answers and fast!
"Definitely include your ReadyNAS model, serial number and your NETGEAR single-sign-on user name (same as your ReadyCLOUD credential)."
If we were affected by the ReadyCLOUD outage but can log back into ReadyCLOUD now, do not appear to have lost any data in home folders (because they were empty to begin with), and seem good to go, do you want us to send this information by email? I assume not.
Re: Cant access my http://readycloud.netgear.com site
No, you don't have to send emails to NETGEAR readycloudsupport@netgear.com if your ReadyCLOUD is accessible and you have a backup of any data that was in the home folders for your deleted ReadyCLOUD users.
