Orbi WiFi 7 RBE973
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Re: Cloud Service Outage 'NOT RESOLVED;

Viffergb
Luminary

Cloud Service Outage 'NOT RESOLVED;

Despite it being reported that the ReadyCloud problem has been resolved....I'm afraid it hasn't.  My Readycloud client (app) just sits there for ages trying to connect, then reports 'Offline'.

 

Trying via the web browser https://readycloud.netgear.com/client/index.html#page=manage results in my account apparently not being recognised Smiley Mad

 

You still have problems.  Not impressed Smiley Frustrated

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Viffergb
Luminary

Cloud Service Outage 'RESOLVED;

Now working after NAS update.

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Viffergb
Luminary

Cloud Service Outage 'RESOLVED;

Now working after NAS update.

Message 2 of 4
AlexPe
NETGEAR Expert

Re: Cloud Service Outage 'NOT RESOLVED;

Dear Viffergb,

I think the update forces a reboot which would have updated your device back to ReadyCLOUD and the new deployment. Which likely forced the new deployment to sync with your configuration. 

 

AlexPe

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Viffergb
Luminary

Re: Cloud Service Outage 'NOT RESOLVED;

Thanks AlexPe for the explanation.  That does make sense.  I think in future if I suddenly lose ReadyCLOUD connectivity for no apparent reason, I shall try rebooting my NAS first - even if I can talk to it locally at 'admin' level - before I raise it as an issue.

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