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Forum Discussion
Solved
Remote or readyCloud
Sort of new, setup my NAS several months ago, have access and all mostly works - having some remote connection issues with readyCloud but connect fine with readyNAS remote. I have an idea of the issu...
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
Hello 4xholic
It looks like your remote account has not been migrated to MyNETGEAR account correctly,can you check it again in ReadyCLOUD portal?
to check your ReadyCLOUD acccount binding information,please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter your old ReadyCLOUD account credential here)
It states it has already been upgraded. I was reading another post and they mentioned logging in to teh admin account via web - how is this done? As far as I know I only have 1 account. The email address associated with the old account is now the address on the myNetgear account. When I log into readycloud via the web I use this email/pw. However, will this conflict if one of the users on the NAS has the same email?
==[more]===
Here are the account setups now:
myNetgear: email1@...
NAS: Admin: no email, access when connect to same network via IP address
Acc1: email1
Acc2: email2
Cloud: email1
Tried changing email on Acc1, still cannot access. However, now readycloud says unit is offline - not sure the email change had anything to do with it or not.
Regarding the readyNAS remote, should I delete this??
Hello 4xholic,
ReadyNAS Remote is for legacy units such as ReadyNAS OS4 and OS5 units. You are using ReadyNAS 202 which is a ReadyNAS OS6. So, you would not be needing this ReadyNAS Remote.
Regards,
Hello 4xholic,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,T
rying to get his onto ReadyCloud. Pre-owned and registered. I find it a sad state of affairs that there is no way to update the registration of this Netgear product. It ends up a useless as a Drobo.
Pissed in Alabama,
Frank
ReadyNAS Ultra 6 [X-RAID2] Serial: 2EE40CRB002B9 Hello webmesh,
If you have OS6 running on your ReadyNAS Ultra 6, you may use ReadyCloud. But if that is using the original OS4 that came with it then it should be ReadyNAS Remote.
Registering to Netgear support for warranty cannot be done when you have purchased a pre-owned unit unless it is not yet registered to Netgear support portal yet and you have the original proof of purchase, that may work.
Regards,
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
Hello 4xholic,
I am glad it works now with the help of Deniro. We appreciate your patience in solving this. To close the topic, please mark the most appropriate post that helped you solved the concern you have raised as the accepted solution or you may also mark your post that has the summary of what you did.
Please feel free to post any comments, questions and suggestins.
Regards,
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