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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1. User has been Auto deleted - all data lost. Can not acces local user home dir?!? Can someone check this? Or tell me, in which log can I check th...
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
That's a step in the right direction, but what about the time and money it cost us to take care of our customers?
When can we expect to hear from you 'reaching out'? I've spent 4 hours this morning trying to access my NAS and at the same time this community forum for answers. No wonder it was so hard to get onto the forum.
I am able to login to ReadyCloud, but my NAS is still 'offline'. It is visible on my network but I'm unable to login to it.
- Is the data still there/available?
- Are the user accounts still available?
- When do you expect to contact users?
- When do you expect to have a fix/resolution for this issue?
Thanks,
Simon
Looks Like I'm in the same boat as a lot of people here,
I'm running a small business with several users remote to the office. - We lost our NAS connection Thursday, I've not seen any emails as yet; and am wondering as to what sort of time frame we are looking at to identify the issue, bring the readycloud service up and running and what steps have been taken to ensure that there is no chance of reoccurrence.
I might be one of the lucky ones where most of our data was in shared folders, but until the systems up and running, only then would I know the full extent caused by the deletion of the users / home folders.
Not what you would expect from a backup system.
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