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For some reason I can't access our NAS. I try to detect the device and it's not seeing it. I did a manual IPscan on my network and I can see that it's getting an IP address. Power light is blinking blue, how do I resolve this?
not quite sure about the warranty since our company bought this small company and this NAS was included in the buy out.
The mods ( @JohnCM_S or @Marc_V ) should be able to check. They'd need the serial number (and the domain name in the original company's email address would help). Send one of them a private message using the envelope icon in the upper right of the forum page.
I did use RAIDar, it was detected with status: no disks detected. Tried the admin page, it opens a browser but unable to see the login or home screen, just shwos site can't be reached. Tried to click on 'Browse' opens the windows explorer but nothing shows up. Tried rescan, no go
I did use RAIDar, it was detected with status: no disks detected.
The NAS boots off the disks. So if no disks are detected, then you can't reach the admin page, and of course can't see any files.
You should power down, and remove the disks (labeling by slot). Then test them in a windows PC (connecting with either SATA or a USB adapter/dock). Run the long test in the vendor diagnostic (seatools for seagate, or lifeguard for western digital).
Another thing you could try is removing disk 1 (powered down) and see if the NAS boots w/o it. If it fails the same way, then try putting disk 1 back, and booting w/o disk 2.
So I did test both drives and both are still in good condition as per SeaTools. I think something's wrong with the chassy.
I did try to press and hold the SYS button at the back, hold it whiel turning on the NAS. hold for 5 secs, no go, repeat the same process but hold it for 20 secs, no go
not quite sure about the warranty since our company bought this small company and this NAS was included in the buy out.
The mods ( @JohnCM_S or @Marc_V ) should be able to check. They'd need the serial number (and the domain name in the original company's email address would help). Send one of them a private message using the envelope icon in the upper right of the forum page.
