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Google Drive Sync not working RN426

mikebainbridge1
Aspirant

Google Drive Sync not working RN426

Hi - I've just had to do a reinstall on a device in house. I went to the local share where I keep a local copy of the Google shared documents so that in just this scenario I can do a quick restore without having to pull them all off the cloud. 

 

The App was showing a green light but multiple files and directories were missing on the NAS when compared to the Cloud Drive and the local drive on another PC- It's obviously not been working for a while and I've been believing the green light on the app (OK Bad Mike - I know)  

 

The setting is "download changes only" as it's supposed to be part off my backup strategy that gets put onto offline storage once a week. It's much quicker this way obvs.

 

I went in and fiddled with the settings and then set them back to where they were.  The log file (and network activity) seems to indicate that a ton of files are now being downloaded. 

 

Anyone else seen this dangerous behaviour ?

 

Do I really have to do a 'diff' on the file trees every night to be sure ?

 

I'm on 6.10.3 but looking at the 'holes' this has been going on for a while. 

 

Message 1 of 5
Marc_V
NETGEAR Employee Retired

Re: Google Drive Sync not working RN426

@mikebainbridge1

 

How many folders are synced to the NAS? Are you saying that the folders were not updated for a while now?

 

Have you checked the Internet connectivity of your NAS? If possible can you posts screenshot of the issue you are having?

 

Regards

Message 2 of 5
mikebainbridge1
Aspirant

Re: Google Drive Sync not working RN426

Hi Marc - I should have taken screenshots - but sadly I didn't. The issue was a large number of directories and single files were missing from the NAS that were on the Cloud-based google drive AND another machine that syncs to the Google Drive cloud (and not the NAS) - I had to kick it twice in the end with the swap of settings then apply

 

The log  from the second half starts...

 

Mar 24, 2020 13:22:48 Google Drive service started.
Mar 24, 2020 13:22:48 Starting to index local drive. This could take a while. Please wait.
Mar 24, 2020 13:22:48 Indexing local drive is complete.
Mar 24, 2020 13:22:48 Starting to scan cloud drive for changes. It could take a while. Please wait.
Mar 24, 2020 13:59:20 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/ACHI EC Pilot Evaluation ...
Mar 24, 2020 13:59:20 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Appendix 1 Governance and Planning Diagram ...
Mar 24, 2020 13:59:20 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/AWS Network Diagram ...
Mar 24, 2020 13:59:21 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Blank AWS Network Diagram ...
Mar 24, 2020 13:59:21 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Blank Diagram ...
Mar 24, 2020 13:59:21 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Blank Diagram (1) ...
Mar 24, 2020 13:59:22 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Blank Diagram (2) ...
Mar 24, 2020 13:59:22 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Blank Timeline ...
Mar 24, 2020 13:59:22 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Business Model Canvas ...
Mar 24, 2020 13:59:23 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Conference Event Timeline ...
Mar 24, 2020 13:59:23 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/CT Visio Feb 26 v2 ...
Mar 24, 2020 13:59:23 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Clinical Team for Merck Bid ...
Mar 24, 2020 13:59:24 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Digital Halth Records ...
Mar 24, 2020 13:59:24 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Draft ADB Digital Health Initial Engagement ...
Mar 24, 2020 13:59:24 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Future Clinical Systems ...
Mar 24, 2020 13:59:25 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/JP2060 Ph4 - PoC - Scenario Sequences v.0.9 ...
Mar 24, 2020 13:59:25 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/PCEHR BB-CHR visio wfs v1.0 baseline draft ...
Mar 24, 2020 13:59:25 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Rim024g ...
Mar 24, 2020 13:59:26 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/test ...
Mar 24, 2020 13:59:26 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Timeline ...
Mar 24, 2020 13:59:26 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Timeline (1) ...
Mar 24, 2020 13:59:27 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Timeline (2) ...
Mar 24, 2020 13:59:27 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Top level data process ...
Mar 24, 2020 13:59:27 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/User Journey Flow Template ...
Mar 24, 2020 13:59:28 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/Victoria PHN draft timeline ...
Mar 24, 2020 13:59:28 Downloading /data/Documents/ASE_Google_Drive/Lucidchart/VPHNA possible next steps ...
Mar 24, 2020 14:08:45 Downloading /data/Documents/ASE_Google_Drive/Paperpile/All Papers/B/Benson 2011 - The history of the Read Codes - the inaugural James Read Memorial Lecture 2011.pdf ...
(snip)
Mar 24, 2020 14:27:11 Downloading /data/Documents/ASE_Google_Drive/New Playlist ...
Mar 24, 2020 14:27:11 Downloading /data/Documents/ASE_Google_Drive/Untitled Site ...
Mar 24, 2020 14:27:13 Scaning cloud drive changes is complete.
Mar 24, 2020 14:27:13 Starting to scan local drive for changes. It could take a while. Please wait.
Mar 24, 2020 14:27:13 Scan for local drive changes is complete.
Mar 24, 2020 14:27:13 Initial scan for changes is complete. Starting live syncing.

 

And this is where it's been since 14.27 - Which may be correct.

Both ticks are green and the blob on the app icon is back to green - it was blue during the sync.

 

There is no problem with internet connectivity. It's on the switch which connects to the firewall so it can't be any closer - The only App installed is Logitech Media Server which serves up Spotify which would be a good check for internet connectivity - there would be hell to pay it if was not available ! 

 

Message 3 of 5
Marc_V
NETGEAR Employee Retired

Re: Google Drive Sync not working RN426

@mikebainbridge1

 

Have you set DNS servers manually under the Network settings? Also, have you tried retoggling Google drive service on the NAS?

 

Regards

Message 4 of 5
mikebainbridge1
Aspirant

Re: Google Drive Sync not working RN426

Hi - It's taking its DNS from the Firewall (untangle) and has never been otherwise. Since the second toggle of the google drive my manual examination of the log file appears to show that synchronisation is happening but making sure that every file is updated for every user is a tall order. I have made no changes to the config. It doesn't explain :

1. Why the green light was showing when the drive was weeks out of date - OK you can say I should have been looking but really this is dangerious behaviour.

2. Why did it take 2 re-starts ? I can find no file error, illegal filenames etc. etc.

 

 

Message 5 of 5
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