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ReadyNAS 314 trying to install Tautulli from GUI fails (Python fails as well)
I am running Plex and would like to use the Tautulli add-on but when I click install I get the normal pop up that says "Installing Tautulli... This process might take a few minutes. Please wait. Processing..." followed within a few seconds by a popup that says "Apps operation failed. Application tautulli cannot be installed." with no real information. It also boots me out of the admin page afterwards forcing me to log back in.
I am a novice but I went to the github and download the deb directly and tried to upload it with the same result. I then browsed through the source zip file and saw that it requires Python atleast ver 2.7 and readynas OS 6.1.0 and above. So I thought maybe I needed to install python first, which gives me the same errors as trying to install Tautulli.
Perhaps these apps are compatible with the version I have installed? I am happy to provide any logs that will help, not sure what to upload. I have upload screen shots of the error popups.
ReadyNAS 314
Firmware 6.10.3
More than 60% available capacity
Yes, I reboot and attempted to reinstall via the install button and by uploading the .deb files
I dont know if its because there is no support for Python2.7 as of Jan 1st 2020 or what, but I download Python 2.7.18 and compiled it before creating my own deb file. After installing the python deb from the GUI, I had Python and could now install Tautulli from the GUI. Of course Tautulli wont run from the GUI (user permissions maybe? I haven't dug into it), but I went to "/apps/tautulli/Tautulli.py" and ran it with the "python Tautulli.py" and presto chango its running. Hopefully this help others even if I did it wrong.
apt-get install checkinstall wget https://www.python.org/ftp/python/2.7.18/Python-2.7.18.tgz tar zxvf Python-2.7.18.tgz cd Python-2.7.18 ./configure make checkinstall make install
8 Replies
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Attaching the log from the GUI when I tried to install both applications Mhynlo & Poussin
May 02, 2020 10:08:45 PM System: Cannot install application pythonr6.
May 02, 2020 09:48:17 PM System: Cannot install application Tautulli.
May 02, 2020 09:46:49 PM System: Cannot install application Tautulli.
May 02, 2020 09:45:50 PM System: Cannot install application Tautulli.
May 02, 2020 09:44:04 PM System: Cannot install application Tautulli.
May 02, 2020 09:39:14 PM System: Application Docker CE CLI was uninstalled successfully.
May 02, 2020 09:33:43 PM System: Cannot install application Python.
May 02, 2020 09:32:07 PM System: Application Docker CE CLI is installed successfully.
May 02, 2020 09:31:59 PM System: Application Docker CE CLI is installed successfully.
May 02, 2020 09:17:42 PM System: Cannot install application Python.
May 02, 2020 09:15:41 PM System: Cannot install application Python.
May 02, 2020 09:04:13 PM System: Alert message failed to send.
May 02, 2020 09:04:13 PM System: Cannot install application Tautulli.
May 02, 2020 08:58:35 PM System: ReadyNASOS background service started.
May 02, 2020 08:57:00 PM System: The system is rebooting.
May 02, 2020 08:51:41 PM System: Cannot install application tautulli.
May 02, 2020 08:47:52 PM System: Cannot install application Tautulli.
May 02, 2020 08:44:11 PM System: Cannot install application Tautulli.Just in case it helps to have more logs, I went ahead and download deb files from the ReadyNAS app site, SSH into the NAS, and tried to install the deb file with dpkg and got the following "errors". Looks like things wont install because of dependancies.
So it would appear that I can't install Tautulli because I dont have Python installed, but when I try to install Python I get errors about Python related dependancies needing to be installed. @Mhynlo & @Poussin
XXX@NAS:/data/Upload/ReadyNAS# dpkg -i tautulli_2.0.22-ml2_all.deb Selecting previously unselected package tautulli. (Reading database ... 40773 files and directories currently installed.) Preparing to unpack tautulli_2.0.22-ml2_all.deb ... Unpacking tautulli (2.0.22-ml2) ... dpkg: dependency problems prevent configuration of tautulli: tautulli depends on python (>= 2.7); however: Package python is not installed. dpkg: error processing package tautulli (--install): dependency problems - leaving unconfigured Errors were encountered while processing: tautulli XXX@NAS:/data/Upload/ReadyNAS# dpkg -i pythonr6_1.0.0_all.deb (Reading database ... 43148 files and directories currently installed.) Preparing to unpack pythonr6_1.0.0_all.deb ... Unpacking pythonr6 (1.0.0) over (1.0.0) ... dpkg: dependency problems prevent configuration of pythonr6: pythonr6 depends on python (>= 2.7); however: Package python is not installed. pythonr6 depends on python-cheetah (>= 2.1); however: Package python-cheetah is not installed. pythonr6 depends on python-configobj (>= 4.7); however: Package python-configobj is not installed. pythonr6 depends on python-feedparser (>= 5.1); however: Package python-feedparser is not installed. pythonr6 depends on python-yenc (>= 0.3); however: Package python-yenc is not installed. pythonr6 depends on python-openssl (>= 0.6); however: Package python-openssl is not installed. dpkg: error processing package pythonr6 (--install): dependency problems - leaving unconfigured Errors were encountered while processing: pythonr6
Hopefully this helps some as well, I went and download the deb files from the ReadyNAS apps webpage. After I upload them to my NAS I attempted to installed them using dpkg and got dependency issues. I have attached the output from the terminal if it help at all, but it appears that I can't install Tautulli because of needing Python, then cant install Python because of Python related packages. @Mhynlo & @Poussin
u@NAS:/data/Upload/ReadyNAS# dpkg -i tautulli_2.0.22-ml2_all.deb Selecting previously unselected package tautulli. (Reading database ... 40773 files and directories currently installed.) Preparing to unpack tautulli_2.0.22-ml2_all.deb ... Unpacking tautulli (2.0.22-ml2) ... dpkg: dependency problems prevent configuration of tautulli: tautulli depends on python (>= 2.7); however: Package python is not installed. dpkg: error processing package tautulli (--install): dependency problems - leaving unconfigured Errors were encountered while processing: tautulli u@NAS:/data/Upload/ReadyNAS# dpkg -i pythonr6_1.0.0_all.deb (Reading database ... 43148 files and directories currently installed.) Preparing to unpack pythonr6_1.0.0_all.deb ... Unpacking pythonr6 (1.0.0) over (1.0.0) ... dpkg: dependency problems prevent configuration of pythonr6: pythonr6 depends on python (>= 2.7); however: Package python is not installed. pythonr6 depends on python-cheetah (>= 2.1); however: Package python-cheetah is not installed. pythonr6 depends on python-configobj (>= 4.7); however: Package python-configobj is not installed. pythonr6 depends on python-feedparser (>= 5.1); however: Package python-feedparser is not installed. pythonr6 depends on python-yenc (>= 0.3); however: Package python-yenc is not installed. pythonr6 depends on python-openssl (>= 0.6); however: Package python-openssl is not installed. dpkg: error processing package pythonr6 (--install): dependency problems - leaving unconfigured Errors were encountered while processing: pythonr6
Just posting an updated as I continue to try things. I havent had anyone suggest anything and in reading through the forums I saw a post about downgrading sometimes corrects issues. I even saw a post where someone couldnt install python after moving from 6.10.1 to 6.10.2 so it lead me to try the following: I downgraded from 6.10.3 -> 6.10.2 with the same result of not being able to install either python nor tautulli, then downgrade from 6.10.2 -> 6.10.1 again with no luck, and for good measure from 6.10.1 -> 6.10.3 once again without success.
May 12, 2020 11:44:19 PM System: Cannot install application Tautulli. May 12, 2020 11:42:52 PM System: Alert message failed to send. May 12, 2020 11:42:52 PM System: Cannot install application Python. May 12, 2020 11:40:38 PM System: ReadyNASOS background service started. May 12, 2020 11:40:38 PM System: Firmware was upgraded to 6.10.3. May 12, 2020 11:36:34 PM System: The system is rebooting. May 12, 2020 11:34:55 PM System: Cannot install application Tautulli. May 12, 2020 11:33:50 PM System: Alert message failed to send. May 12, 2020 11:33:50 PM System: Cannot install application Python. May 12, 2020 11:31:37 PM System: ReadyNASOS background service started. May 12, 2020 11:31:37 PM System: Firmware was upgraded to 6.10.1. May 12, 2020 11:27:47 PM System: The system is rebooting. May 12, 2020 11:21:43 PM System: Cannot install application Tautulli. May 12, 2020 11:20:14 PM System: Alert message failed to send. May 12, 2020 11:20:14 PM System: Cannot install application pythonr6. May 12, 2020 11:17:44 PM System: ReadyNASOS background service started. May 12, 2020 11:17:44 PM System: Firmware was upgraded to 6.10.2. May 12, 2020 11:13:31 PM System: The system is rebooting.
- I downloaded python 2.7, created a make, and finally created a deb file to upload via the GUI which satisfied the pre-req for Tautulli allowing it to install. However as I am no expert, the Tautulli install will not run. So I removed Tautulli and via SSH uninstall my python. So really it's looking like I just need to figure out why Pythonr6 won't install, as it's holding everything up.
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