Slow internet speed

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tkernaghan wrote:

Sorry for my typo regarding Mbps vs MBps.  I have 100 up and down via Google Fiber and what I typed should have been obvious rather than you, again, essentially calling me an idiot.  Seriously?!

Take a breath. I did not call you an idiot or say anything disrespectful in my posts. But I have no idea of your setup or your issue other than what you post.  FWIW, I also have no idea what you know about networking and what you don't know.  I get that you are very frustrated.  But if we don't have the right information, then we aren't likely to help you.  The more we guess what you meant to say, the more likely we are to draw false conclusions.

I knew you had a Google router, but many people include switches and other equipment on their home network.  Mesh routers can also create bandwidth limits on the link layer, and I don't know enough about the Google service to know if they include their mesh Google Wifi system or not.

Your 100 mbit up/down link from Google isn't relevant if the congestion problem is local.  If your screen shots were taken with wired ethernet then there is evidence in them that suggests that your surface link speed isn't gigabit as it should be.  Plus normally the ReadyCloud app shouldn't be sending the data through the fiber link when you are at home - it is designed to send the data directly to the NAS - again suggesting that the problem is in fact local.  schumaku gave you a way to check if the data transfer is local or routed through the cloud.

And if the traffic is local, then ReadyCloud should be able to use more bandwidth in task manager when you are using gigabit ethernet - not less.  And you should still be able to connect to the internet from the surface.

You still haven't confirmed the link speeds on the Surface or on the NAS, and I don't know if your task manager screen shots were taken with a wireless connection or a wired gigabit.  I am also unclear as to whether "up to date Cat 5" means Cat 5e or something else.

One other thing that would help is if you could measure the throughput between the surface and the NAS (both when the surface is wired, and when it is not).  There is a tool called NasTester ( http://www.808.dk/?code-csharp-nas-performance ) that is good for this, as it is freely available and allows us to compare the results with our own systems.

As schumaku says, you aren't talking to anyone from Netgear here.  This is a community forum (moderated by Netgear).  We are Netgear users, not paid support.  If you want paid support, then you can get that from my.netgear.com.