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slow upload speeds RS700
I just purchased the RS700 and got it setup and when running multiple hardwired speedtests on multiple different servers I can't hit above 250~Mbps on upload. Download speeds are 900+Mbps as expected.
Previously to using the RS700 I was using a XR1000 getting 900+Mbps download and upload.
I have ran tests before and after turning off Netgear Armor and get the same results.
When running the internal speedtest from the RS700 GUI I get the same degraded upload speeds.
There have been no new devices introduced, just a straight swap of the XR1000 to the RS700. After failing to get better upload speeds I switched back to the XR1000 and immediately got my full speeds again.
When doing speedtests on wifi I am receiving about the same percentage loss as I am getting hardwired. Going from 300-400~Mbps upload down to 50-60~Mbps.
The RS700 is fully up-to-date as well.
Quick update - I was very fortunate to have a first-class technician from Frontier come out today. He really knew networking, both as a career and a hobby. I was worried my ISP might (rightfully) say sorry buddy, use the Eero Pro's we gave you, our ONT is fine... but thankfully it went the complete other way.
After chatting with him, he agreed to move me over to XGS-PON with ONT swap. Issued a FRX523. Pulled a short new fiber and moved the whole setup into my garage, nice enclosure, very clean. With sincere thanks expressed to him. He was far more thankful that I ran the cables all weekend and drilled the holes 😂
Anyways ---- while this is "good news" for me, I got very lucky and if the tech didn't take care of me, I would have to return this Netgear back. I'm reminded of other users with this problem with ISPs / techs that may not have new equipment or be willing to do a whole ONT model exchange. I just upgraded my service from 500m to 1gb last week too, so I had a bit of a leg to stand on. Not all will have that luxury.
Bing BH_C you've been a big help so far, I'm just hopeful that the Engineering team figures this thing out. I did send over a detailed technical manual from Alcatel-Lucent on the 211 series, if it helps. I'm looking forward to the next stable firmware release. (Is there a Wi-Fi Channel Scan / Optimizer on this thing?)
In closing, big thanks to the other users who actively helped me and others. Fingers crossed Netgear dials this one in.
Rob
35 Replies
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Which internet service provider do you use?
- Verizon Fios 1gb up/down
We noticed this issue for some Verizon fiber customers and looks there is an Ethernet interoperability issue between the RS700's internet port and a certain Nokia ONT providied by Verizon. We still work on this issue. Can you send me a photo of the product label on your ONT through a private message? Thanks.
- I have Verizon fiber 1gb up/down.
I am using Speedtest.net on multiple different servers.
And again, if I use my XR1000 I get above 900 on both up/down with a wired connection.
I am a system engineer as my day job the reason I posted here is because I have 2 other friends that bought the rs700 yesterday (micro center was doing $200 off) and all 3 of us are capped around 200~ on a wired connection. We all have Verizon 1gb up/down. 3 different local cities. Each 20+ minutes away from each other and we are all having the same issue.Any progress on this?
Have you tried putting in a non managed switch in between the ONT and the RS?
Might ask the ISP about changing out the ONT. Seems like there maybe an issue between these certain branded ONTs and RS units.
idevelop wrote:
I have Verizon fiber 1gb up/down.
I am using Speedtest.net on multiple different servers.
And again, if I use my XR1000 I get above 900 on both up/down with a wired connection.
I am a system engineer as my day job the reason I posted here is because I have 2 other friends that bought the rs700 yesterday (micro center was doing $200 off) and all 3 of us are capped around 200~ on a wired connection. We all have Verizon 1gb up/down. 3 different local cities. Each 20+ minutes away from each other and we are all having the same issue.
Nokia and Alcatel are the same company, so the I-211M-L is identical to the G-211M-C.
There is an upload speed issue of some sort with RS700 and I-211M-L / G-211M-C on Verizon.
I saw someone else recommend a 3rd device in between as a fix, need to try that myself.
Might try a non managed switch in between the Verizon ONT and the RS. Maybe GS105 or GS305 switch.
You can check my original thread here, I've done quite a lot of testing: https://community.netgear.com/t5/Nighthawk-with-WiFi-7-BE/Slow-upload-speeds-on-router-Speedtest/td-p/2363429
The details in Rob1099 's post match my situation nearly to the T. I am working on FW testing as well together with BH_C.
Ironically it's good to validate that others have an identical issue, at least I know it's not something on my end alone.
Having said that, I really hope this gets a bit more resource on NETGEAR's side as it is clearly a problem that needs work. I imagine millions of potential Customers will be eventually / are already affected, FIOS is not a small provider.
Thanks autoexec_bat for your time and help on this. Looks like you've been chasing it down for several months already. I don't want to return this router but that's a long time, props for the work you've done already.
Quick question for you, BH_C and others here.... do we know if a different model ONT performs better / as-expected? I'm going to try and get a different ONT from Frontier (for semi-unrelated reasons) and I'm curious if this software bug is related specifically to the Alcatel-Lucent 211M-L ONT or if it's a bug for Fiber ONTs at large? Perhaps we don't know?
Thanks again,
Rob
Would be good to know if a GS series non managed switch could be a alternative or work around for this issue, until NG can figure this out.
I had tested a while back with a MikroTik hEX inbetween, had forgotten about that: Permalink (SETUP C)
My results were nearly identical to what Rob1099 got with his GS108 in the setup so it's not even the routing part that is the problem as in my setup the routing was taken over by the MikroTik while in his setup the GS108 only does switching.
Some sort of packet mangling happening between the RS700 & ONT ports...I wish I could get my hands on the Calix 812NG-V which is their new ONT for >1 GBit but the service is not provisioned in my area just yet.
Quick update - I was very fortunate to have a first-class technician from Frontier come out today. He really knew networking, both as a career and a hobby. I was worried my ISP might (rightfully) say sorry buddy, use the Eero Pro's we gave you, our ONT is fine... but thankfully it went the complete other way.
After chatting with him, he agreed to move me over to XGS-PON with ONT swap. Issued a FRX523. Pulled a short new fiber and moved the whole setup into my garage, nice enclosure, very clean. With sincere thanks expressed to him. He was far more thankful that I ran the cables all weekend and drilled the holes 😂
Anyways ---- while this is "good news" for me, I got very lucky and if the tech didn't take care of me, I would have to return this Netgear back. I'm reminded of other users with this problem with ISPs / techs that may not have new equipment or be willing to do a whole ONT model exchange. I just upgraded my service from 500m to 1gb last week too, so I had a bit of a leg to stand on. Not all will have that luxury.
Bing BH_C you've been a big help so far, I'm just hopeful that the Engineering team figures this thing out. I did send over a detailed technical manual from Alcatel-Lucent on the 211 series, if it helps. I'm looking forward to the next stable firmware release. (Is there a Wi-Fi Channel Scan / Optimizer on this thing?)
In closing, big thanks to the other users who actively helped me and others. Fingers crossed Netgear dials this one in.
Rob
Rob1099 did you see a difference after switching ONTs?
Ironically after I posted about not having 2Gbit service availability I checked with Verizon and well, I have a tech coming in 1st week of July to upgrade my service. Looking forward to swapping ONTs and running some tests to see if anything changes. I think sharing test data with old vs new ONT will be helpful also for troubleshooting (provided the new ONT / RS700 pair actually works better).
- Have there been any updates on this? I just installed the Rs700 to replace rax80 and have Verizon Fios gigabit. Got a new ONT today and upload speed max is 350.
Any progress on this?
idevelop wrote:
I just purchased the RS700 and got it setup and when running multiple hardwired speedtests on multiple different servers I can't hit above 250~Mbps on upload. Download speeds are 900+Mbps as expected.
Previously to using the RS700 I was using a XR1000 getting 900+Mbps download and upload.
I have ran tests before and after turning off Netgear Armor and get the same results.
When running the internal speedtest from the RS700 GUI I get the same degraded upload speeds.
There have been no new devices introduced, just a straight swap of the XR1000 to the RS700. After failing to get better upload speeds I switched back to the XR1000 and immediately got my full speeds again.
When doing speedtests on wifi I am receiving about the same percentage loss as I am getting hardwired. Going from 300-400~Mbps upload down to 50-60~Mbps.
The RS700 is fully up-to-date as well.Regarding the slow upload speed issue, especially when the RS router is connected to an ONT, we have a trial firmware build that may resolve the issue. It worked in our test.
If you would like to give it a try, please let me know your RS router model and I will PM you the firmware.
Thanks.
