NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Readynas ultra 4 not able to access files or backup.
I´m having trouble accessing my files stored on my Readynas ultra 4.
Not able to see logs og save changes when logged on as admin.
Suspecting full os partition have tried accessing unit in debug mode but not profficient enough in code to make any progress... tried tru telnet on a mac.
Also i bought a second hand unit and installed OS 6 and tried to swap disks, no access then either. Unit workes fine with one blank disk installed.
Could anyone guide me tru the process of resolving this issue step by step?
- Netgear tech remote connected and sorted the NAS out.
“OS became full due to minidlna cache”
All good now and family photos dating back to 2004 are safe.
11 Replies
Replies have been turned off for this discussion
The simplest free approach is to back up your data, and then do a factory reset. Rebuild/reconfigure the NAS and restore the data from the backup.
Another option is to use paid netgear support (via my.netgear.com). Ask for per-incident support. Note you won't be able to do this if you have converted your NAS to run OS 6.
Thanks
Not able to perform back up... i cant see any option for paid netgear support on my.netgear.com.
Could it be that these units are obsolete?
Running 4.2.31
JernJoffen wrote:
Could it be that these units are obsolete?
They haven't been sold since 2013. However, you should be able to get paid support. Do you see the NAS in your equipment list?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
