AC1750, Model R6400v2 I just recently updated to the recent firmware and now the nighthawk app cannot find my router nor the IP address work to login. Please help.Thanks

Yes windows 10..I will do the factory reset and keep you posted..

I appreciate you helping me with this..I just want to cry lol.

What modem/gateway is the router connected to? Is it working? what firmware version did you install?

My modem is through cable provider Spectrum Model EN2251 is on the modem. The latest firmware 1.0.4.122 we did it yesterday. The internet is working I just cannot login to the IP address 192.168.1.1 as an admin to monitor my devices. The nighthawk app states it cannot find my router. So I reboot, reset everything and nothing is working. I just wish I never updated that darn firmware.

Have you checked to see if its at that gateway address? Pull up a command prompt in windows and type ipconfig That'll tell you what the gateway address is.

AC1750, Model R6400v2 | NETGEAR Communities

14 Replies

plemans
Guru - Experienced User
Jan 08, 2022
What modem/gateway is the router connected to?

Is it working?

what firmware version did you install?
- MALCOLM1265
  Guide
  Jan 08, 2022
  My modem is through cable provider Spectrum Model EN2251 is on the modem. The latest firmware 1.0.4.122 we did it yesterday. The internet is working I just cannot login to the IP address 192.168.1.1 as an admin to monitor my devices. The nighthawk app states it cannot find my router. So I reboot, reset everything and nothing is working. I just wish I never updated that darn firmware.
  - plemans
    Guru - Experienced User
    Jan 08, 2022
    Have you checked to see if its at that gateway address?
    
    Pull up a command prompt in windows and type ipconfig
    
    That'll tell you what the gateway address is.

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AC1750, Model R6400v2