New set up. Connected to Spectrum modem. Netgear Genie, Macbook Pro, iPad, Iphone, Roku, all show connected, but will not connect to internet. I have unplugged modem, and rebooted. Have unplugged modem and Netgear, waited 10 minutes, plugged modem back, waited for stable lights, then plugged Netgear back in. Same result. Shows connected with excellent strength, but no connection. Just bought this, if I can't fix, need to return! Help!

So here is what I did, and now it’s all working. Unplugged everything.Plugged modem back in and waited 2-3 minutes, all lights stable. Plugged Nighthawkin, plugged yellow cable to WAN, to connect with modem. Waited 2-3 minutesfor lights to stabilize.Only thing I did differently on my 10th attempt to connect, was to NOT plug Roku box in. I went to Netgear genie to verify it was connected. Then I connected each device. IPhones, iPad, MacBook. After all were connected and verified connected to internet, I plugged Roku in, went to settings, connected Nighthawk. Everything is now working. I don’t know if hooking Roku too soon caused this problem, but it was the only thing I did differently. Thanks for all the help!

Netgear AC1750 new setup, shows connected, no internet

15 Replies

michaelkenward
Guru - Experienced User
Aug 03, 2019
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DianeLynne wrote:

New set up. Connected to Spectrum modem.

What is that modem? Make and model number?
- DianeLynne
  Tutor
  Aug 03, 2019
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  Spectrum cable
  Technicolor model DPC3216
  below that is DOCSIS 3.0 16x4
  - michaelkenward
    Guru - Experienced User
    Aug 03, 2019
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    DianeLynne wrote:
    
    Spectrum cable
    
    Technicolor model DPC3216
    
    below that is DOCSIS 3.0 16x4
    
    Standard modem. Not, as far as I can tell, any "routerting".
    
    The first message is not clear on what you did.
    
    then plugged Netgear back in
    
    is not right.
    
    Be sure to restart your network in this sequence:
    
    Turn off and unplug modem.
    
    Turn off router and computers.
    
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    
    Turn on the router and wait 2 minutes for it connect.
    
    Turn on computers and rest of network.
    
    Maybe you did that. It isn't clear.
letsgetcandy
Aspirant
Jan 13, 2024
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oh my gosh THANK YOU DianeLynne I had the exact same issue and after 2 days on the phone with tech support, and even buying a new modem, still could not figure out the problem. Found your thread and unplugged and plugged the Roku in last, and SUCCESS.

thank you for figuring this out!!!!

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Netgear AC1750 new setup, shows connected, no internet