Parental Controls

Johnrodgers0712 · ‎2018-02-25

I log into router and select Parental Controls. It ask me to download Genie. I download it and run it. I get to the "Checking Router Firmware" page and I have waited up to an hour and a halh with the balls turning in a circle and the message "Identifying Your Router". I have tried using Microsoft Edge and Google Chrome. Same problem. The router firmware is 1.0.1.18_1.0.0, I just updated to this two weeks ago. The version of Genie is 2.4.52 which I downloaded last week. Please advise.

DexterJB · ‎2018-03-01

Hi @Johnrodgers0712,

Please make sure you follow the steps on the link below.

http://kb.netgear.com/app/answers/detail/a_id/25687

You may also try using a mobile device (iOS or Android).

Regards,

Dexter

Community Team

View solution in original post

DexterJB · ‎2018-02-25

Hi @Johnrodgers0712,

1. Please make sure you d a factory reset after the firmware update.

2. Have you tried using another device (Android, iOS, another computer)?

Regards,

Dexter

Community Team

DexterJB · ‎2018-02-28

Hi @Johnrodgers0712,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

Johnrodgers0712 · ‎2018-02-28

I have reset the router to factory settings and then set it back up to meet my needs. However before I set it back up I tried to install OpenDNS. I had the same problem I had before. I set the router up to what I wanted it to be and tried to install OpenDNS with the same results. I have also tried the same sequence from another PC. My problem seems to be Netgear Genie.