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supalova's avatar
supalova
Aspirant
Aug 08, 2018

AC1200 wifi adapter USB 3.0 not working

Hi,

I buyed an AC1200 wifi USB adapter.

I tried to follow the installation procedure and it is not working properly when using a USB 3.0 port: "the device is not found" or something similar. At the moment I just plugged in a common USB 2.0 without using the genie app or installing the drivers and, at least after some hours, it is working nicely.

 

Anyway I would like to use the USB 3.0, there is some fix or workaround or update of the software around the corner? 

 

bye

6 Replies

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        supalova wrote:
        .... if I install only the driver (standalone package) the genie app does not start and it is impossible to connect to any wifi.

        You do not need any genies to connect to the wifi. Your PC does that. Look in the network settings.

         

    • Timber7777's avatar
      Timber7777
      Aspirant
      Sorry not a computer guy at all but I have the same problem but I only have WiFi now and had DSL , so how do I fix the problem with no way to down load till the ac1200 is running?
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        What have you tried?

         

        Some people find that they do not need to download anything to get their wifi USB adapter to work. They happily use the drivers that are packaged in their version of Windows.

         

        If you want to download the software, you do not have to do this on the same PC. You can download the file and copy it to your system with a USB memory stick.