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Forum Discussion

lbeck02's avatar
lbeck02
Guide
Aug 21, 2015

Can't get wg311v3 smart wizard to open

I have installed wg311v3 card on a Win 7 pro64 PC that used to be connected to Ehternet.  I need to use it as a second computer on my network and it's away from the Ethernet and router.   I install...
Installation
Troubleshooting
LADave's avatar
LADave
Aspirant
Oct 17, 2015

Same problem here, trying to install WG311v3 on a Dell Optiplex gx240, Pentium 4 with 1MB RAM running 32 bit Windows XP.  I have tried Netgear's versions 3.1 and 5.0.0.3.  The Netgear software seems to install OK in computer without the WiFi card.  Power down, install card, power back up.  Windows hardware detect fails because can't find some file it's looking for.  Cancel out of that and click on "NETGEAR WG311v3 Smart Wizard".  Short burst of activity, then nothing.  The wizard doesn't actually open.

 

- David

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 20, 2015

Hi LADave,

 

When installing the adapter, disable first anti virus or firewall. Also please try to install he standalon driver instead of the driver with the genie. Check on device manager if the adapter is being detected under network adapters.

 

Regards,

 

JamesGL
Community Team