NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

John_CAR's avatar
John_CAR
Aspirant
Mar 11, 2017
Solved

I cannot install the drivers for my device on windows 7

I am trying to install the drivers for my device and it says it is not recognized when I install it so I had to switch back from windows 7 to windows 10 which I hate having to do 

Installation
  • JamesGL's avatar
    JamesGL
    Mar 21, 2017

    Hi John_CAR

     

    If you have antivirus, try disabling it before installing the device.

4 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 14, 2017

    Hi John_CAR

     

    1. What is the model number of your adapter?

    2. What driver version you are using to install the device?

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 17, 2017

      Hi John_CAR

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 21, 2017

      Hi John_CAR

       

      If you have antivirus, try disabling it before installing the device.