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FS108P - Case number 45029840 not shown on my account
I appear to have 2 case numbers for the same issue - the replacement of a faulty FS108P POE switch.
Case number 45029840 - does not show in my account.
Case number 45029906 - Shows as closed in my account
I have today returned the device under RMA 3667130 using Royal Mail tracking and have added a photo of the tracking confirmation to my case using the link I received by email. This link appears to relate to case number 45029906 which is closed.
Could you update my account to show the open and active case number that relates to RMA 3667130?
Thank you.
Stuart
Welcome to the community! :)
According to the NETGEAR Support Team, both case numbers (45029840 & 45029906) are showing under your name.
The case # 45029906 was set to close since the problem has been isolated in which an RMA was granted. You have opted for the Standard Swap Exchange RMA. Since you have already sent the faulty switch to the NETGEAR Return Address, be informed that once the faulty switch is received, the replacement switch will be automatically shipped unto you.
Regards,
DaneA
NETGEAR Community Team
3 Replies
Replies have been turned off for this discussion
Trouble here is that the Netgear system does close tickets the moment the RMA is allowed and probably also the replacement device serial number is associated to your account. Not sure at exact which point the second part happens however. They trust and believe in the process - it makes it difficult if some exceptions happen.
Just another user, a Netgear moderator must take care on the 45029840 issue DaneA please - and move this thread to the Smart Plus And Smart Pro Managed Switches Forum instead, as this certainly isn't Orbi Pro related.
Welcome to the community! :)
According to the NETGEAR Support Team, both case numbers (45029840 & 45029906) are showing under your name.
The case # 45029906 was set to close since the problem has been isolated in which an RMA was granted. You have opted for the Standard Swap Exchange RMA. Since you have already sent the faulty switch to the NETGEAR Return Address, be informed that once the faulty switch is received, the replacement switch will be automatically shipped unto you.
Regards,
DaneA
NETGEAR Community Team
Thank you for the information.
Stuart
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