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Forum Discussion
C Drive Failure/Faulty Drives
Hi All, This evening my NV+ stopped working which was noted by the TV saying "no contect". Upon investigation, i identified that the NV+ had locked up in that it was still on, powered and showing "...
OK, so I’m a newbee at this disc checking and not too sure what test I should perform – some help would be appreciated 😊
Single drives populate as SAS-SCSI-FC & USB-1394 - i'm guessing this is the partitions?
Disc 1, I got the following:
Long Generic test on USB-1394 = Fail
Short Generic test on USB-1394 = Fail
Short DST on USB-1394 - Pass
Long Generic test on SAS-SCSI-FC = Pass
Short Generic test on SAS-SCSI-FC = Fail
Short DST on SAS-SCSI-FC = Fail
Reinstalled this on its own in bay 1 of the NAS – got error “Bad disc found: Found Bad Disk 1”
Disc 2 I got the following:
Long Generic test on USB-1394 = Very Long so aborted this test.
Short Generic test on USB-1394 = FAIL
Short DST on USB-1394 - PASS
Long Generic test on SAS-SCSI-FC = PASS
Short Generic test on SAS-SCSI-FC = FAIL
Short DST on SAS-SCSI-FC = FAIL
Reinstalled this on its own in bay 2 of the NAS – got error “ERP bad firmware”
Disc 3 I got the following:
Long Generic test on USB-1394 = Very Long so aborted this test.
Short Generic test on USB-1394 = FAIL
Short DST on USB-1394 - FAIL
Long Generic test on SAS-SCSI-FC = Very Long so aborted this test.
Short Generic test on SAS-SCSI-FC = FAIL
Short DST on SAS-SCSI-FC = FAIL
Reinstalled this on its own in bay 3 of the NAS – got error “c: 1/1GB free”
Disc 4 I got the following:
Long Generic test on USB-1394 = Very Long so aborted this test
Short Generic test on USB-1394 = PASS
Short DST on USB-1394 = PASS
Long Generic test on SAS-SCSI-FC = Very Long so aborted this test
Short Generic test on SAS-SCSI-FC = PASS
Short DST on SAS-SCSI-FC = PASS
Reinstalled this on its own in bay 4 of the NAS – got error “c: 1/1GB free”
Not sure how long the “Long Generic Test” should take on a 2TB hard Drive?
Cannot seem to gain access to any of the drives – can you explain what is needed to see if I can extract any information? Do I initialise disk in “disc management” in windows 10?
If discs 1, 2 & 3 are dead, Is it possible to replace them, retaining disc 4 and resurrect the system or do all the drive require re formatting and start again?
Deeperdown wrote:
Do I initialise disk in “disc management” in windows 10?
Definitely not. If you do that you will lose the contents.
Deeperdown wrote:
If discs 1, 2 & 3 are dead, Is it possible to replace them, retaining disc 4 and resurrect the system or do all the drive require re formatting and start again?
RAID creates a virtual disk that spans all for drives. If you have multiple failed drives, you need to start over (losing the data). A data recovery service might be able to get the data off, but it would be very expensive.
Deeperdown wrote:
Not sure how long the “Long Generic Test” should take on a 2TB hard Drive?
A few hours.
Deeperdown wrote:
Single drives populate as SAS-SCSI-FC & USB-1394 - i'm guessing this is the partitions?
No. But it might something odd about your adapter/dock. USB-1394 is usually referring to firewire. Are you using the dock you linked above?
What model drives are you using?
THanks for yrou help - yes i am using the dock mentioned above.
THE discs were in Raid 5 config,so am i correct is saying that if the drives are faulty, there is no way (other than data retreiveal, which is expensive) to retreive the data? It was only movies and a back up, so not over fussed - but i want to understand if the drives a faulty.
Re the "ong Generic Test" - ill rerun this tomorrow. Is this the one I should be running to determine if the drives are faulty.
Frmm the informaiton i posted re the tests, which drives would you say are fualty/healthy?
I have the doc plugges into a USB multiu port, which is plugged into a Startech.com HDMI USB hub, which is connected my my Laptop.
The drives I have are all Seagate Barracuda Green ST2000DL003 (2TB)
Is is common for 3 drives to fail at the same time?
Deeperdown wrote:
I have the doc pluggeg into a USB multiu port, which is plugged into a Startech.com HDMI USB hub, which is connected my my Laptop.
The reference to USB 1394 is confusing, I don't know why it is showing up that way. Normally Seatools will only show the drive once. Maybe you should run it w/o the dock installed first, so you can see how it labels the drives in the laptop.
Then add the dock, and insert one drive. Clock on the drive in seatools, and click on "drive information", That will give you the model and the serial number. You can check the serial number for both the USB-1394 entry and the SAS-SCSI-FC entry, and see how it matches with the actual drive serial number.
Deeperdown wrote:
Re the "Long Generic Test" - i'll rerun this tomorrow. Is this the one I should be running to determine if the drives are faulty.
Yes. But the drive self test also makes sense fo run.
Deeperdown wrote:
From the informaiton i posted re the tests, which drives would you say are fualty/healthy?
The Seatools information is confusing, in part because I don't know how USB-1394 and SAS-SCSI-FC relate to the drive you are intending to test.
The NAS is definitely reporting disk 1 as bad. I think it's seeing an OS issue on disk 2 - that doesn't necessarily mean the disk is bad.
Deeperdown wrote:
THE discs were in Raid 5 config,so am i correct is saying that if the drives are faulty, there is no way (other than data retreiveal, which is expensive) to retreive the data? It was only movies and a back up, so not over fussed - but i want to understand if the drives a faulty.
Basically yes.
Deeperdown wrote:
The drives I have are all Seagate Barracuda Green ST2000DL003 (2TB)
Is it common for 3 drives to fail at the same time?
It's not uncommon. They likely are the same age - certainly in the same chassis and under the same workload.
But we don't know know which ones failed (or when). One drive could have failed quite a while ago.
thanks - will re-check the dock station tomorrow and settings as per yrou advice and will report back tomorrow.
OK, so i did as you instructed above re the dock station and it still comes up the same, so the USB & SAS are both the HDD (2TB) that I'm testing. Im also getting various results. Ive attached a screen dump while testing Disck 4 (which failed it long Generic test) and drive info from both (not the SDD).
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