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Forum Discussion
Solved
Contacting a human being!
OnCall Phone Support
Hello, I'm new to the forum. I have a ReadyNAS with separately purchased OnCall Phone Support. My support runs until late July 2021 but when I try to contact Netgear and give the first 3 numbers of my serial number, I get an unhelpful announcement telling me my 90 day support has ended. On the Netgear website, I can see that my support contract is indeed valid, so how do I contact support and speak to a person rather than an automated system?
lee_Brendon
Welcome to the Community!
Where and when did you purchase the OnCall Contract and may I know what kind? Have you created an case on your MyNETGEAR profile? Kindly PM me the details so we can get Support to contact you.
Update:
Just checked with Support and your contract should be valid, have you tried contacting back Support? Kindly send me a PM
HTH
Regards
1 Reply
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lee_Brendon
Welcome to the Community!
Where and when did you purchase the OnCall Contract and may I know what kind? Have you created an case on your MyNETGEAR profile? Kindly PM me the details so we can get Support to contact you.
Update:
Just checked with Support and your contract should be valid, have you tried contacting back Support? Kindly send me a PM
HTH
Regards
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