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Forum Discussion
External HDs no longer recognizing
External HDs on the ReadyNAS 312 seems to flake out and now no longer show up. - Rebooted the NAS, connected to a different USB port, connected to Server (showed up) did a reformat anyway, did a 'sc...
Logs removed from the Post and sent to Support.
Thanks for the heads-Up StephenB!
R.
Can you try plugging the drive into the front USB port?
I tried both drives on front and the back ports to no avail. Cable is good since the server recognized the drive when it was plugged in just fine. :/
The logs indicate that the communication with the drive from the USB3 controller causes the controller to shut down. But the front port and the back ports are on two completely independent USB controllers, so it would be extremely odd for both controllers to not recognize a perfectly good drive attached to a perfectly good cable.
Are you able to try attaching a different USB device to see if it works? Since the controller shuts down after your usual drive is connected, you should try this after a fresh reboot without the "bad" drive attached.
Can you try rebooting the system with no USB drives attached; then attach the drive to the front port. If it's still not recognized, then download the logs and send them in.
I've tried this in my testing but this time it seems to have picked it up on the Front USB port. I've changed the BU job to reflect the current connection and am running it so I have an up to date copy of everything I need from the NAS.
Once completed, it'll eject the drive. At that point, I'd like the customer to plug it in one of the back ports to see if it recognizes properly (if you agree). If it DOESN'T, I'll assume the controller for the back is kaput unless I have a different USB drive to connect than the two the customer is currently using.
Does that sound reasonable? Is there another course of action you'd like to take?
Thanks,
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