MY READYNAS CLOUD ACCOUNT HAS BEEN HACKED

Question

Dear jendlemen&nbsp;I'm not really sure this is the right board to adresss my situation&nbsp;I recently discoved that my Readynas cloud account is been hacked with the following email adress&nbsp;beastadam89@outlook.com&nbsp;&nbsp;.,iwI even tried to log in to delete the cloud user but the system told me that my account was not existing anymore I have all the receipt invoices and serial numbers of course from both of my Nas servers&nbsp;&nbsp;Could you please help me on this issue &nbsp;Many thanks&nbsp;Konstantinos&nbsp;&nbsp;oi&nbsp;&nbsp;&nbsp;iI tried to login to change and delete the uknown email address but i can't&nbsp;Is it anybody can help me with that issue &nbsp;&nbsp;&nbsp;

StephenB · Answer

JohnCM_S&nbsp;Marc_V&nbsp;:&nbsp; Can you help with this?
&nbsp;
Grecox&nbsp;wrote:
&nbsp;
I recently discoved that my Readynas cloud account is been hacked
&nbsp;

Were you able to log into the two NAS directly and turn off ReadyCloud?
&nbsp;
If not, you should disconnect them from the network.

Grecox · Answer

Yes ,i did ,,But i know that solve the hacking temporarily ,

I'm extremely dissapointed from NETGEAR ,,,I would ever touch or recomment to any of my office -personal colleques their products ,

It could be impossible to hack my account cause i had one of the most sophisticated -hard to find Password and i could believe that they could hack my pc some day but now the NETGEAR CLOUD !!!

It't out of my mind and i feel terribly not only that they might have access to all my files but their CLOUD to be a space with unlimited holes !!

I don't know where to start and where to finish really ,,i can't not ever delete the system clould admin of my NAS !!!

I might do DESTROY ALL THE Volumes and start over of the beggining but never go to link to CLOUD again

It's so dangerus to have a link on cloud ,,everybody has to be noticed about that ..

One of hardest suggestin

STAY OUT OF CLOUD completely !! You can't imagine the RISK and the damage the hackers they might bring you

Sandshark · Answer

Netgear has not annoiunced any large-scale ReadyCloud compromise. I think it is very unlikely that your ReadyCloud account alone was directly and randomly hacked without the hacker having some a priori knowledge regarding your system and password. That's how most so-called "hacking" happens. Now, it could be easier for somebody to hack the local interface or access it through a PC on your local LAN and send themselves an email invitation to ReadyCloud, especially if you have any other remote access door open to your LAN or PC and/or took less care with that password. And, of course, a keylogger on your comnputer could give them the information they need.

If one does not have a need for remote access, then your advise of staying off the cloud is certainly valid. Why take an unnecesary risk, no matter how small? But to say ReadyCloud is not secure when you really have no idea how that access to yours was gained is going too far.

That said, two-factor authentication, which is a currently active suggestion in the Idea Exchange with no Netgear comments, would certainly add even more security.

Grecox · Answer

First of all ,i want you to thank you for your help /replyI have to mention once again that i have extremely strong sophisticated passwords in my pc -netwaork ,i never reply to any kind of phishing emails asking for anything and im quite a trained user conserning pc security .Secondly the only remote service i use is Teamviewer which in our world is been used by billions of users and it suppose to be every secure and effective&nbsp; and im the sole user of my pc ,it was impossible for a user to install a keylogger to steal my indendity ..The only time i use Cloud was only with ReadyNas and so far it was traumatic experience ,i think its a major FAULT of NETGEAR name and as you know they published intrutions and specially hacking intrusions years after the incident !!!&nbsp;So i would use your suggestion for two factor authentication even now its too late for my data which i don't know in which hands they find a shelterFinally i have to stress again ,that NETGEAR is not a brand&nbsp; security name i would continiue to support for my needs and of course i would make sure to inform all my community ,friends ,family&nbsp; for my incident so they would know what to except.As you would understand i don't expect any compentation from NETGEAR ,but it would make the firm more sensitive to explore Maximum security through CLOUD services&nbsp;Thank you again for your support ,&nbsp;&nbsp;

JohnCM_S · Answer

Hi&nbsp;Grecox,

&nbsp;

I am sorry to hear about what happened to your ReadyCLOUD.

&nbsp;

There is no compromise on ReadyCLOUD though. ReadyCLOUD uses the myNETGEAR account for the login&nbsp;and it is actually very secured. Anyone who had access to your NAS probably had your username and password.

&nbsp;

ReadyCLOUD does not support 2FA. You can post this as a suggestion on the ReadyNAS Ideas Exchange Board. Engineering may consider adding the feature if it gets more kudos from other users.

&nbsp;

Regards,

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MY READYNAS CLOUD ACCOUNT HAS BEEN HACKED

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