NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NAS 104 Reset problem
Hi,
I had problems with my device and after having copied everything on the cloud, I have to carry out a factory reset. I tried following the instructions but from the looks of it when I reached th...
jdou wrote:
I restarted NAS again and this time round managed to show up and Rair dar found it and is marking as healthy. I clicked diagnostics and got the following result:
- 2019-01-11 07:13:44: BTRFS: error (device md127) in cleanup_transaction:1864: errno=-5 IO failure
Can you access the web UI and the shares?
I suggest looking at the disk smart stats (download the log zip and look disk_info.log).
Hi,
this morning I managed to get using the WebUI and also the shares carried out a firmware update. Before I could enter the shares but not all teh folders. I tried again a few minutes ago and it looks as if now I can access all the folders even those which were previously inaccessible. I am enclosing the requested logs. I am suspecting that the problem was somehow fixed after months trying to solve it. You might find something in the logs but apparently I cannot attach a zip file but here is teh shareable link: <redacted link>
Hi jdou,
Please do not post your logs publicly since there some information there that should not be disclosed publicly. You may just PM the links to the NETGEAR mods nest time if we requested it.
Regarding the issue on the NAS, it appears that it already has a file system corruption. I see a lot of this message on kernel.log
BTRFS error (device md127): bad tree block start 16128832205675150423 19789628112896
It will be best to reset the NAS to factory default and restore from backup when you get 'bad tree block start'. Please try resetting the NAS to factory default. Based on the logs, factory reset was not done yet.
Regards,
In fact I couldn't do a factory default. I had copied the folders which I was able to open and copy and was planning to do a factory default then since I couldn't do it. Now I will copy the folders which were originally accessible before doing a factory default.
Hi,
I am still transferring some data but I have tried to add fuiles to teh system but it doesn't allow me. So there is still a problem.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
