Need solid replacement for Netgear Vault

Can you send in your logs (see the Sending Logs link in my sig)?

Since the beginning of the year I have probably sent in over 30 copies of the log. Have paid for a service that just does not work, and have yet to hear a straight answer as to what the problem is. Any idea what it is like to try and use a service to protect our data and have it fail on just about a weekly basis?

If you want mdgm to help, he will at least need a case number to track down. Or just send him the logs :-)

What firmware is running in your RN2120?

6.2.4 I have received 135 emails and sent 70 email since the first of the year to the Vault folks who seem to be lost in the sauce!!!!! Three different request numbers, 1342, 1520, 1549. From Netgear all I hear is that the ReadyNas Vault has nothing to do with them... sorry to hear about you luck.

So we have purchased a product to support our backups along with with off site backups but, the recommended off site service which has the ReadyNas name is far from prime time. Our last vault activities lasted from 7/3 to 7/5!

Paul

paulinde wrote:
Don't know if the problem is related to the RN2120 (which they feel is an old device) or just a Vault software problem.

paulinde wrote:
6.2.4l

Not sure what the vault people consider old, but I'd view a NAS launched in October 2014 as brand new. They likely are confusing it with an older NAS which used a similar model number.

paulinde wrote:
I have received 135 emails and sent 70 email since the first of the year to the Vault folks who seem to be lost in the sauce!!!!! Three different request numbers, 1342, 1520, 1549. From Netgear all I hear is that the ReadyNas Vault has nothing to do with them... sorry to hear about you luck.

Maybe someone working for Netgear will see this and properly escalate your case.

I do suggest emailing your logs to mdgm.

FWIW, I am a home user, and do my offsite disaster backups with CrashPlan.

Stephen,

Many thanks, did send the logs in.

Will CrashPlan run on the nas?

Paul

It runs on my Pro-6 (which runs intel). Running headless isn't supported by Crashplan, but they will support Crashplan overall (they supported me last month).

There are some people who have gotten it to run on an RN102 - here's a link to one person's blog on the subject: http://blog.andrewkoebbe.com/blog/2014/ ... adynas-102 The steps would be similar on the 2120.

It is a memory hog though (due to the deduplication), and I don't think your memory can be upgraded. I ran for several years with the jvm set to 1536MB, but just recently ran into a wall and had to install more memory/increase the JVM limit.

It might be better to mount the NAS volume(s) on another server, and back up from there. They fully support that from OSX, Ubuntu, and Solaris (http://support.code42.com/CrashPlan/Lat ... For_Backup), and there's another unsupported procedure for Windows (http://support.code42.com/CrashPlan/Lat ... work_Drive).