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Forum Discussion
Power failure
This morning the device is not working at all - no lights, nothing. The power adaptor is proving 12V, but there is no activity on the NAS.
I'm looking for advice about what to do next. Is there any diagnostics that i can perform? I have checked inside and ther dopesnt seem to be any damage. I have checked the battery (2032) and that is fine.
Is there any possibility of repair / spare parts etc or a company that might being able look at this?
Does Netgear provide any sort of support in this area?
If i cant fix the unit then i have very important data on four disks that i want to access. How do i do this? buy another working unit? if so what?
Help!!
7 Replies
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Try removing the disks and powering up - then see if RAIDar detects the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
The NAS chassis isn't repairable. The warranty is 3 years for the original purchaser, so check the warranty status.
pauldurdin wrote:
If i cant fix the unit then i have very important data on four disks that i want to access. How do i do this?
One lesson here is that RAID isn't enough to protect your data. After this problem is resolved you should put a backup plan in place.
Your options are:
- Purchase a new ReadyNAS and migrate the disks. Any OS-6 model will work for this, though an RN214 would be the closest model to what you have.
- If you have linux skills, you can connect all four disks to a PC running linux (either SATA or via a USB adapter/dock). You can then manually install the data volume.
Thanks for the reply. I have taken the drives out and nothing. No lights, no fan, nada. So RAIDar doesnt get started! It feels like a power supply failure so i'm tempted to buy a new adaptor - must be worth a try @ £13. The pins have 12V on them, but that doesnt mean that it is supplying enough when loaded.
The other thing a thought of was that i should check that the fan works. It wouldn't be the first computer that wont start because of an interlock.
You are right about a backup solution. This has been a long running topic. I used to use tapes but they were unrelaible. These days i want off site storage, e.g. cload storage. The two possibilities that i tried previously didnt seem to work reliably. My latest thought was to sync with another device located somewhere else - but havent got round to it yet.
I don't have a 104, but I am not aware of any ReadyNAS that will fail to start because of a non-fuctioning fan. The power supply does sound like a possibility. Can you measure the input voltage (with the load connected)?
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