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Forum Discussion
cangayu
Jan 01, 2018Aspirant
Problem ReadyNas NV+ Sparc. Volume Dead
Dears all, After more than three week without accesing ReadyNas (but all the time on), i had a very bad surprise. When i tryed to access through RAIDar wome wrong appear, and i was not able to acce...
- Jan 01, 2018
You likely will need to forcibly power down. Try holding the switch down for several seconds, if that doesn't help you'll need to pull the plug.
Then I suggest removing the disks (labeling by slot) and powering up diskless. Then see if you get a correct IP address for your network, and if RAIDar discovers the NAS with "no disks" status.
While the disks are out, try testing them in a Windows PC with vendor tools (Seatools for Seagate, Lifeguard for Western Digital). Don't initialize them or format them of course - the vendor tools can find/test the disks even though windows doesn't recognize them.
If you want to put them back in the NAS, make sure it is powered down and that you preserve the original slot order.
cangayu
Jan 01, 2018Aspirant
goes directly to /shares and says "No shares currently accessible"
If a use //nasip/admin goes to frontview
StephenB
Jan 02, 2018Guru - Experienced User
You need to use \\ (and \) and not // (or /)
- cangayuJan 02, 2018Aspirant
Sorry for the mistake.. probably i wrote wrong.
I used a seagate tool for windows and discovered wrongs in one disk.
What can i do ? Must i try to repair ? or must i buy i new one ?
I have raid 5, how to proceed ?
- cangayuJan 03, 2018Aspirant
I use Chrome.
When i write \\.....\ goes to google
When i use //....../ goes to Frontview
In Explorer the same,only works with //
- StephenBJan 03, 2018Guru - Experienced User
cangayu wrote:
I use Chrome.
When i write \\.....\ goes to google
When i use //....../ goes to Frontview
In Explorer the same,only works with //
When you enter // in explorer, it will simply open a browser. Microsoft uses \\ and \. The web interfaces only use /.
So try entering \\nas-ip-address in windows file explorer (using the real IP address). If you have a volume mounted, it should show you the shares in the normal file explorer pane. It might prompt for username/password of course.
If you in fact have no volume mounted, it will fail.
cangayu wrote:
I have one disk broken (it seems) i have raid 5, so i am safe, right ??
That's generally true, but not always. If the three disks are no longer synced then you can lose the volume even though they are healthy.
The only real way to be safe is to have backups of your files on other devices. RAID alone is not enough.
If you are the original purchaser of the NAS, you could try using paid support to get your data (my.netgear.com). Netgear does offer a data recovery service (warning: data recovery is expensive), but the normal per-incident support might be enough to mount your volume.
- cangayuJan 03, 2018Aspirant
Sorry !! i was confused about explorer......
I wrote \\nas..ip\ in the windows explorer now as you told me.
"Impossible to access".
I will contact with NETGEAR, i will cross fingers.
Very unhappy with Raid system, the first problem that i have and it fails.
But, is not a solution to put a new disk ?? Or if i remove the wrong disk the system could work with only three ? (ir Raid system works fine)
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