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Forum Discussion
Solved
RN 516 startup - loop at welcome
I am trying to start my NAS and it shows the first text "Netgear storage welcome", then the OK button with the arrow ring shows up. Half a second everyting disappers and after 2-3 second it repeats. ...
An update:
I talked to support on the phone that guided me through a couple of things to try.
I tried to boot the NAS when holding the reset-button pressed without luck. This should lead to the boot menu. Then a USB-stick was created and inserted to the NAS. The NAS should now boot from the USB-stick but that did not happen. Nothing helped and the conclusion is that there is something wrong with the case. I have tried to boot without the disks and that made no difference either.
I will get a replacement. The support guy was patient and did a good job to guide me. Excellent support!
I'm having the same issue with mine so I'm curious to see what people suggest. Whatever you do, don't open the cover if someone suggests reseating the memory or the battery as it will void the warranty (if you still have one). That's what happened to me and now they won't even consider replacing my unit. Good luck, I'll be watching closely in hopes someone has the right answer!
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