Forum Discussion

Aspirant

Jul 20, 2018

Solved

RN 516 startup - loop at welcome

I am trying to start my NAS and it shows the first text "Netgear storage welcome", then the OK button with the arrow ring shows up. Half a second everyting disappers and after 2-3 second it repeats. ...

Booting

teho59
Aug 10, 2018
An update:

I talked to support on the phone that guided me through a couple of things to try.

I tried to boot the NAS when holding the reset-button pressed without luck. This should lead to the boot menu. Then a USB-stick was created and inserted to the NAS. The NAS should now boot from the USB-stick but that did not happen. Nothing helped and the conclusion is that there is something wrong with the case. I have tried to boot without the disks and that made no difference either.

I will get a replacement. The support guy was patient and did a good job to guide me. Excellent support!

teho59

Aspirant

Jul 22, 2018

Hi,

I am unable to see the firmware, it "restarts" after 2-3 seconds. See the videofile attached. There you see the two repeats but it is going on and on.

I did an firware update about 6-8 weeks ago if I remember correct. I think I am on the last or second last version.

Link to videofile, was not able to insert in this reply: http://www.hopso.no/IMG_0364.MOV

mdgm-ntgr

NETGEAR Employee Retired

Jul 23, 2018

Are you the original purchaser of the unit from an authorised reseller and was it purchased less than 5 years ago?

teho59
Aspirant
Jul 23, 2018
"Are you the original purchaser of the unit from an authorised reseller and was it purchased less than 5 years ago?"

Why do you want to know that?
- StephenB
  Guru - Experienced User
  Jul 23, 2018
  teho59 wrote:
  
  Why do you want to know that?
  
  He's establishing whether your ReadyNAS is covered by Netgear's hardware warranty. If it is, then you should probably pursue an RMA at my.netgear.com.