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Re: RN104 GUI slow or not loading

Riehmc
Aspirant

RN104 GUI slow or not loading

Last update was a month ago to the newest 6.10.5.  Now the GUI won't load after logging in, page just tries to load, but SSH works just fine.  I've tried powering off completely and also warm rebooting but no change.  

 

I have 20 years of family photos on this thing and a little hesitant to removing the HDD's while doing a factory reset.  Is this even possible without corrupting the RAID?

 

Any other ideas to try first?

Model: RN104|ReadyNAS 100 Series 4- Bay
Message 1 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

 

I have 20 years of family photos on this thing and a little hesitant to removing the HDD's while doing a factory reset.  Is this even possible without corrupting the RAID?

 


You can't do a factory reset with the disks removed, because a factory reset formats the drives and then does a fresh factory install onto the disks.

 

If you don't have a backup of the files, you chould definitly take care of that.  RAID isn't enough to keep data safe, you need multiple copies on different devices to do that.

 


@Riehmc wrote:

Last update was a month ago to the newest 6.10.5.  Now the GUI won't load after logging in, page just tries to load, but SSH works just fine. 

 

Any other ideas to try first?


Do you know if hotfix 1 was installed?  You can see this in the logs by entering:

# journalctl --no-pager -r | grep hotfix

 

Maybe also check on the status of apache2:

# systemctl status apache2

 and maybe:

# journalctl --no-pager -r | grep apache
Message 2 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Somehow it is working today and was able to pull this off.  I really want to find the root issue before it happens again.

 

Aug 01, 2021 10:04:31 PM
 
System: ReadyNASOS background service started.
Aug 01, 2021 10:04:09 PM
 
System: Firmware was upgraded to 6.10.5.
Aug 01, 2021 10:01:33 PM
 
System: ReadyNASOS service or process was restarted.
Aug 01, 2021 09:00:51 PM
 
System: The system is rebooting.
Aug 01, 2021 08:38:24 PM
 
System: Alert configuration was saved.
Aug 01, 2021 07:04:53 PM
 
System: ReadyNASOS background service started.
Aug 01, 2021 06:53:05 PM
 
System: The system is shutting down.
Jul 31, 2021 01:19:20 PM
 
System: ReadyNASOS background service started.
Jul 31, 2021 01:18:51 PM
 
System: ReadyNASOS service or process was restarted.
Jul 30, 2021 04:55:36 AM
 
System: ReadyNASOS background service started.
Jul 30, 2021 04:55:09 AM
 
System: ReadyNASOS service or process was restarted.
Jul 06, 2021 01:24:40 AM
 
System: ReadyNASOS background service started.
Jul 06, 2021 01:23:48 AM
 
System: A hotfix was applied to your system (6.10.5 Hotfix 1).
Jul 06, 2021 01:23:28 AM
 
System: ReadyNASOS service or process was restarted.
Jun 12, 2021 01:10:03 AM
 
System: ReadyNASOS background service started.
Jun 12, 2021 01:09:38 AM
 
System: Firmware was upgraded to 6.10.5.
Jun 12, 2021 01:02:33 AM
 
System: The system is rebooting.
Jun 12, 2021 01:00:47 AM
 
System: Downloading firmware version (6.10.5) and will update firmware shortly.
Jun 11, 2021 11:00:41 PM
 
System: Firmware upgrade is scheduled to update firmware at <06/12/2021 01:00:00>.

 

admin@NAS:~$ systemctl status apache2                                                                
● apache2.service - The Apache HTTP Server
   Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2021-08-01 21:45:25 MST; 1 day 12h ago
  Process: 3489 ExecReload=/usr/sbin/apachectl graceful (code=exited, status=0/SUCCESS)
 Main PID: 2866 (apache2)
   CGroup: /system.slice/apache2.service
           ├─ 2866 /usr/sbin/apache2 -k start
           ├─ 3533 apache_log
           ├─ 3534 apache_log
           ├─ 3535 /usr/sbin/apache2 -k start
           ├─15544 /usr/sbin/apache2 -k start
           ├─15545 /usr/sbin/apache2 -k start
           ├─15546 /usr/sbin/apache2 -k start
           ├─15549 /usr/sbin/apache2 -k start
           ├─15551 /usr/sbin/apache2 -k start
           ├─15564 /usr/sbin/apache2 -k start
           ├─15570 /usr/sbin/apache2 -k start
           ├─15571 /usr/sbin/apache2 -k start
           ├─15579 /usr/sbin/apache2 -k start
           └─15749 /usr/sbin/apache2 -k start
 
admin@NAS:~$ journalctl --no-pager -r | grep hotfix                                                  
Hint: You are currently not seeing messages from other users and the system.
      Users in groups 'adm', 'systemd-journal' can see all messages.
      Pass -q to turn off this notice.
No journal files were opened due to insufficient permissions.
 
admin@NAS:~$ journalctl --no-pager -r | grep apache
Hint: You are currently not seeing messages from other users and the system.
      Users in groups 'adm', 'systemd-journal' can see all messages.
      Pass -q to turn off this notice.
No journal files were opened due to insufficient permissions.

 

Message 3 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:
 
No journal files were opened due to insufficient permissions.

 


When you ssh into the NAS, you should use root as the username, with the NAS admin password.

Message 4 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

NAS still running slow.  I'm trying to backup everything to USB drive but system is too unresponsive.  Any other suggestions to tshooting issue?  I still think it's the last update that caused it but what do I know?  Not like Netgear would ever investigate this.

Message 5 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

I'm trying to backup everything to USB drive 


How are you trying to do this?

Message 6 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Using a seagate 5TB external and plugged into top usb.  Then created a backup job for local>local(top usb), but it fails everytime.  I even tried using a 128GB usb to the bottom usb and same result.  thought it might be a partition size issue.  is there a file system required?  Nothing in the admin guide that talks about it.

Message 7 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

 is there a file system required?  


Of course.

 

NTFS is a good choice, since the backup device can be read and written on the NAS, Windows PCs, and read on Macs.  Writing to a Mac is possible too, but requires enabling experimental support, or getting a third party-package.  

Message 8 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Is there a way to start a backup via SSH since the GUI isn't responsive and the backup fails?

Message 9 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

Is there a way to start a backup via SSH since the GUI isn't responsive and the backup fails?


First check if the USB drive is actually mounted, and if any files were transferred.

 

If you know the backup number, you can enter

/frontview/bin/fvbackup XXX

(where XXX is the backup number)

 

If you aren't sure of the job number, you can look in /etc/frontview/backup_jobs.conf to find it.

 

I don't know whether this will work when the GUI isn't responding.  You could alternatively enter the appropriate rsync or cp command. 

Message 10 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

There is no backup.  How do I check to see if the USB is mounted? 

I want to use the cp command to copy the whole /data folder to the backtop usb.  What is the command?

 

cp /data /backtopusb/

Message 11 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

How do I check to see if the USB is mounted? 

 


lsblk should show you.  Normally the internal disks would be sda, sdb, sdc, and sdd.  The mount point would be the last entry on the line.

 


@Riehmc wrote:

 

I want to use the cp command to copy the whole /data folder to the backtop usb.  What is the command?

 


If the USB device is mounted as /usbdrive then you'd want

 

cp -R /data/* /usbdrive/data

Message 12 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

root@NAS:/dev# lsblk
sde              8:64   0   4.6T  0 disk
├─sde1      8:65   0   200M  0 part
└─sde2       8:66   0   4.6T  0 part
 
This doesn't work:  cp -R /data/* /sde2/data
 
I'm not a linux guy so this probably kills you a little on the inside to answer such an easy question
Message 13 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Guessing this is the issue:

 

root@NAS:/dev# lsblk

sde 8:64 0 4.6T 0 disk
├─sde1 8:65 0 200M 0 part
└─sde2 8:66 0 4.6T 0 part

 

root@NAS:/# mount /dev/sde2 /mnt
mount: unknown filesystem type 'exfat'

Message 14 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Wow I learned a little linux today.  RN104 didn't support exfat (to which my question about partitions earlier should have resolved this)

 

So I did the following:

"sudo apt install exfat-fuse exfat-utils" then

" mount /dev/sde2 /mnt" then

"cp -R /data/* /mnt/NAS/"

 

and done!  of of course umount when done 🙂

Message 15 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

 

"sudo apt install exfat-fuse exfat-utils" then

" mount /dev/sde2 /mnt" then

"cp -R /data/* /mnt/NAS/"

 

and done!  of of course umount when done 🙂


Great!  I'm glad you got the volume backed up.

Message 16 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

How is it that the GUI is so slow and barely functions but the console works fine?  I figured this was a disk issue but it feels like a control or mgmt plane issue.  Is there anything I can try before factory resetting?

Message 17 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

I also downgraded 6.10.5 to 6.10.4 and no change.

Message 18 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

How is it that the GUI is so slow and barely functions but the console works fine?  I figured this was a disk issue but it feels like a control or mgmt plane issue.  Is there anything I can try before factory resetting?


The GUI runs at a fairly low priority, so if something is consuming the system resources it will be starved before other functions. 

 

You can try running top, and see if something is taking a lot of CPU time.

Message 19 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Okay I found the solution to my issue, so let me recap for others. 

 

Plex was slugglish or quit working which is what alerted me to any issue.  SMB shares were available for a few days but ended up failing as well.  GUI was very slow and web pages took minutes to hours to load, sometimes not at all.  Was barely able to upload the previous firmware but that didn't fix the issue.  From a previous post you can see I was able to mount an external and backup everything via SSH.  From there I factory reset the box and that still didn't fix the issue but did point me in the right direction.  After the reset, the drives kept trying to sync for hours even though there was only 12MB of data.  Once I deleted the partition everything came back to life.

Message 20 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

Once I deleted the partition everything came back to life.


Not sure what you mean.  Are you saying you deleted the data volume?

Message 21 of 23
Riehmc
Aspirant

Re: RN104 GUI slow or not loading

Yes the volume.  Do you think the X-Raid is better than Raid-5?

Message 22 of 23
StephenB
Guru

Re: RN104 GUI slow or not loading


@Riehmc wrote:

Do you think the X-Raid is better than Raid-5?


For most users, yes.  If your disks are equal size, then it is RAID-5.  If they are of unequal size, XRAID will give you the more capacity.

 

FWIW, the GUI performance will be slow when the volume is resyncing (and that is required in both RAID-5 and XRAID).  Since resync takes place at the block level, the resync time is the same whether the volume is empty or full.

Message 23 of 23
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