Netgear Armor won't load on Mac

hi Flurry,

I'm not sure I fully understand your question, but I'll try to answer what I think you're asking. If this isn't what you're wanting, let me know.

I did follow (as much as possible) the instructions on the pop-up window that asks me to "Allow all security modules to run". There are two parts to it (I've attached a PDF for you that has various related screenshots):

1. Allow Netgear to load

2. Grant Netgear Full Disk Access

The first part of the instructions asks me to find the Netgear Armor Agent in the Privacy & Security settings list and "Allow" it. This is supposed to be at the bottom of the list and the Allow button on the far right of it. Neither exist. In the attached PDF you'll see a screenshot of my Privacy & Security tab and you can see that nothing is there. So how to "Allow" it?

The second part of the instructions asks me to grant "Full Disk Access" to the relevant applications (Core Security, Netgear Armor and Netgear Agent). This was accomplished and I've attached a screenshot for you.

The folks at Bitdefender said there was a bug in macOS so those applications needed to be removed using the - command at the bottom of the page, then re-entered using the + command and finding the related apps in Finder Applications list.

I did all that and the apps still will not load properly in my macOS. Every time I press it, only the window asking me to "Allow all security modules to run" appears; no home page or dashboard. 

Is this what you were asking? If not, let me know.

I have the RS700S

Good to know I am not completely out of my mind on this issue. I really wish Armor would work on my Macbook M2 and older iMac. I like the way it checks all my attached devices as well as for malware and virus's. But if you can't get it to open (aside from a remote web app command), then it's not really user friendly.

From what I've learned so far is there's a security programming issue within Armor that prevents it from opening to the home page, instead always reverts to the screen asking you to "Allow all security modules to run.." This is for any Mac running Ventura or newer. Bitdefender staff essentially admit to it, but have not come up with a fix...yet. I have a teleconference with them tomorrow about it and will see.

I keep getting requests from Netgear staff to reset my router or provide router logs. Nonsense, this issue has nothing to do with the router, it's pure and simple app programming. I have even gone as far as to bypass my router altogether and install from a cell link but still get the same issue.

I don't have a lot of confidence that either Bitdefender or Netgear will solve this in the short term. Just not enough of us Mac users complaining about it to make them take us seriously.  So I really hope they will give me a complimentary subscription to Bitdefender Total Security which does work on my Macs in place of the Armor subscription that came with my new router (at a premium). Maybe in a year it will get solved.

Sorry for being long winded, it's a bit therapeutic to vent to someone who has the same problem. I guess misery does love company after all. If I do get it solved, I will certainly post what that fix is, but don't hold your breath.