Hello, this has me in a bad spot with this drive, need the files on the drive. I cannot login to Setup in RAIDar. I can see all drives, all green. It goes to the browser but will not login. Any ideas? This happened when we changed the router. Thanks!!!

Hello Breaktime, I guess it is best if you contact support and avail the per incident support so they will walk you through everything and escalate if needed. Regards,

RND4000 cannot login to admin | NETGEAR Communities

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StephenB
Guru - Experienced User
Mar 31, 2016
Were you using a static address? Does the new router use a different IP address range from the old one?

If you are unsure, can you provide the IP address of the PC and the IP address of the NAS (provided by RAIDar)?
- JennC
  NETGEAR Employee Retired
  Mar 31, 2016
  Hello Breaktime,
  
  RAIDar should show the NAS' current IP address. It should be in the same IP subnet of your router/network.
  
  Check the IP address of your computer first, then the ReadyNAS using RAIDar or on its display screen.
  
  For example, your computer has 192.168.3.5 and the NAS with 192.168.1.6. The 3rd octet of these 2 IP addresses should be the same, this only means that the NAS is using a static/manual IP address, if this is the case then perform OS reinstall to let the NAS network settings go back to DHCP.
  
  But. if the RAIDar shows 192.168.168.168, this means the NAS is using it default IP address and is not getting a valid one from the network/router. You may need to check the connection, if it is connected to a switch and not directly to the router, try moving it to the router.
  
  If the RAIDar does not show an IP address, press the power button of the NAS for just a second, the display screen should show its IP address.
  
  Hope this helps.
  
  Welcome to the community!
  
  Regards,
  - Breaktime
    Aspirant
    Mar 31, 2016
    Hello Jenn,
    I am leaning toward the reinstall. However I am very concerned about the data on the array. Do you have any suggestions? In this case I am overly cautious. Is there a step by step process to re load and keep the data intact?
- Breaktime
  Aspirant
  Mar 31, 2016
  Tried with and with out Static IP using the range from the IP that shows up in RAIDar. I have tried it on two diffrent networks, and with just switch connecting the PC NetGear and out to the internet through a Modem. I have also tried it on two seperate modems connecting throught two different Internet Providers, Centry Link and ATT.
  - JennC
    NETGEAR Employee Retired
    Mar 31, 2016
    Hello Breaktime,
    
    What IP address are you seeing in the RAIDar when it is connected to the network?
    
    Breaktime wrote:
    
    I have tried it on two diffrent networks, and with just switch connecting the PC NetGear and out to the internet through a Modem. I have also tried it on two seperate modems connecting throught two different Internet Providers, Centry Link and ATT.
    
    Do these modems have capability of broadcasting private IP address? You cannot use just a switch connected to a regular modem as the switch will not hand out LAN IP address.
    
    You can try connecting the NAS straight to the computer instead, that means disconnecting the computer from the network for the meantime then set a static IP address that is with the same IP range of the NAS that show's up on the RAIDar.
    
    Regards,